Rheumatology Territory Account Specialist - Charlotte

Summary This is a field-based and remote opportunity supporting key accounts in an assigned geography. Novartis is unable to offer relocation support for this role. Please only apply if this location is accessible to you. Company will not sponsor visas for this position. About the Role As a Territory Account Specialist (TAS), you’ll lead with purpose – crafting personalized experiences that reflect the unique needs of each account and Health Care Provider (HCP). Acting as the primary point of contact, you’ll build meaningful connections, identify shared priorities, and navigate solutions that link customers to Novartis resources – all with the goal of improving patient outcomes. Success in this role comes from balancing demand generation with strategic account engagement. You’ll bring expertise in clinical and account-based selling, access navigation, collaborative problem-solving, team orchestration, and omni-channel engagement. Key Responsibilities Navigate and resolve challenges within accounts to ensure customer needs are met with effective, tailored solutions. Build a strategic territory plan by aligning shared priorities and applying insights and tactics that drive product demand and support better patient outcomes. Partner proactively with territory teammates, field teams, and home-office colleagues to address customer needs and deliver access support. Apply deep knowledge of the market, competitive landscape, and cross-functional dynamics to anticipate opportunities and respond to challenges with agility. Use territory data and market trends to uncover local insights, support pull-through efforts, and lead impactful customer engagements – virtually or in person. Facilitate planning sessions with key stakeholders to solve complex challenges and collaborate across functions to meet customer needs with urgency. Deliver real-time access support and work closely with Patient Specialty Services (PSS) to ensure seamless customer experience. Harness digital tools and omni-channel strategies to personalize outreach and engage customers across both virtual and face-to-face settings. Essential Requirements Bachelor’s degree required from a 4-year college or university. Experience (see leveling guidelines below) in pharmaceutical, biotech, healthcare, or similarly structured industries with large, geographically dispersed sales teams within the last 5 years. We also welcome candidates from other complex sales environments such as medical devices, diagnostics, life sciences services, insurance, consumer health, or B2B sectors. Proven track‑record of consistent high performance, and well-versed in navigating and successfully selling to large accounts and key customers. Self‑starter with analytic abilities to seek out, prioritize, and apply relevant information to solve problems to meet the needs of key customers, while also demonstrating ethical leadership and ability to foster an environment that promotes ethical behavior and compliance with company policies and laws. Candidate must reside within territory, or within a reasonable daily commuting distance of 50 miles from the territory border. Ability to travel 60–80% over a broad geography is required, and must have a valid driver’s license. Desirable Requirements Experience across therapeutic groups, disease states, account management strategy, and new product launches. Broad understanding in patient services, market access, buy and bill, specialty pharmacy, reimbursement and/or medical calling on HCPs with respect to a sophisticated product or reimbursement pathway. Leveling Guidelines Associate Territory Account Specialist: Recently separated from the US Military with 4+ years of military service in a leadership capacity (Platoon Leader, Executive Officer, Company Commander, etc.), or applicants with limited prior sales experience. Demonstrates strong ability to collaborate, work cross‑functionally within a matrix environment, and communicate product information effectively. Preferred experience in the 2-year Novartis Sales Internship Program; demonstrated proven leadership experience in student sports, fraternities, clubs, activities, and other extracurricular activities. Territory Account Specialist: 2+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross‑functionally within a matrix environment and can communicate clinical product information. Senior Territory Account Specialist: 5+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross‑functionally within a matrix environment and can communicate clinical product information. Executive Territory Account Specialist: 10+ years’ experience in specialty pharmaceutical, biotech, healthcare, medical device, diagnostics, life sciences services, insurance, consumer health, B2B sectors or sales role of similar complexity within the last 5 years. Strong ability to collaborate, work cross‑functionally within a matrix environment and can communicate clinical product information. Driving is an Essential Function of this Role Because driving is an essential function of the role, you must have a fully valid and unrestricted driver’s license. The company provides reasonable accommodations for otherwise qualified individuals with medical restrictions if an accommodation can be provided without eliminating the essential function of driving. COVID-19 Vaccine Policy (customer-facing roles only) Novartis does not require vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, but employees working in customer-facing roles must adhere to and comply with customers’ credentialing guidelines, which may require vaccination. Reasonable accommodations will be considered for those unable to be vaccinated. Field Roles with a Dedicated Training Period Individual hired for this role will be required to successfully complete certain initial training, including home study in eight (8) or fewer hours per day and forty (40) or fewer hours per week. Compensation Summary Associate Territory Account Specialist: $77,000 to $143,000 per year Territory Account Specialist: $93,800 to $174,200 per year Senior Territory Account Specialist: $119,700 to $222,300 per year Executive Territory Account Specialist: $132,300 to $245,700 per year Salary offers are determined based on relevant skills and experience. Compensation includes a performance-based cash incentive and eligibility for annual equity awards. US-based employees receive a comprehensive benefits package. Benefits and Rewards Health, life and disability benefits, a 401(k) with company contribution and match, and a generous time off package including vacation, personal days, holidays and other leaves. EEO Statement The Novartis Group of Companies are Equal Opportunity Employers. We do not discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, marital or veteran status, disability, or any other legally protected status. Accessibility & Reasonable Accommodations The Novartis Group of Companies are committed to working with and providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position, please email [email protected] or call View phone number on click.appcast.io. Please include the job requisition number in your message. #J-18808-Ljbffr Novartis