Residential Account Manager
$55k - $60kSERVPRO Team Wall - 9695
At SERVPRO Team Wall, we don't just restore homes—we help restore peace of mind. Every day, our team helps homeowners navigate some of the most stressful situations they'll ever face, and we're looking for someone who is passionate about delivering an exceptional customer experience from start to finish.
We're seeking a Residential Account Manager who thrives on building relationships, providing outstanding customer service, and helping homeowners through the restoration process. In this role, you'll manage residential mitigation and reconstruction projects from the initial lead through project completion, serving as the trusted advisor for homeowners every step of the way.
As a valued SERVPRO® Franchise employee, you will receive a competitive pay rate, with opportunity to learn and grow.
Commission: $55,000-$60,000 base plus commission!
Key Responsibilities:
Convert residential leads into signed contracts
Serve as the main point of contact for customers, adjusters, and internal teams
Deliver and explain estimates, follow up with customers, and close sales
Provide regular project updates and ensure top-tier customer experience
Support invoicing, collections, and documentation as needed
Collaborate daily with Operations, Estimating, and Intake teams
What We’re Looking For:
Strong communication, presentation, and organizational skills
Ability to balance customer needs with internal processes
Knowledge of restoration, insurance, or construction industries a plus
Solution-driven mindset with patience, urgency, and professionalism
Ability to attend daily/weekly team meetings and occasional travel
Company Benefits:
401k +matching
Medical/Dental/Vision
Generous PTO policy
Training & Development
All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.
$55k - $60k
...confidence. When disaster strikes, homeowners need more than a contractor—they need a trusted advisor. At SERVPRO Team Wall, our Residential Account Managers serve as the primary point of contact for customers throughout their restoration journey. From delivering estimates and...SuggestedBase plus commissionFor contractorsSERVPRO
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