Quality Assurance Production Supervisor

Quality Assurance Production Supervisor

The Quality Assurance Production Supervisor is responsible for leading a team of technicians and overseeing the testing, quality verification, and final processing of industrial electronic and automation equipment before shipment. This role ensures all products are repaired when necessary, properly tested, cleaned, documented, and validated to meet Radwell quality standards and customer expectations.

This position combines technical leadership, quality oversight, and team management to ensure efficient workflow, high-quality output, and on-time delivery. The ideal candidate has hands-on technical experience, strong troubleshooting skills, and the ability to lead a production team in a fast-paced environment.

Key Responsibilities:

• Organize, prioritize, and manage all orders assigned to the team
• Supervise and support a team of 310 technicians
• Evaluate warranty returns within 48 hours of receipt
• Communicate production delays and quality issues to appropriate departments for customer follow-up
• Ensure processing notes and job status updates remain accurate within company systems
• Verify appropriate use of testing equipment, repair assets, and quality control resources
• Witness testing activities and perform quality control inspections to ensure customer satisfaction
• Direct completed workflow to shipping and final processing departments
• Oversee the quality, accuracy, and completeness of repaired and tested products
• Maintain clean, organized, and safe workspaces throughout the department
• Utilize Management Reporting System (MRS) tools and reporting effectively
• Provide technician performance feedback during monthly and annual review processes
• Support technician training, coaching, and development initiatives
• Identify opportunities to improve production efficiency, quality standards, and workflow processes
• Perform other duties, tasks, or work as assigned

Metrics:

• Performance measured against departmental goals established through monthly reviews
• Team productivity and throughput
• Quality and customer satisfaction metrics
• Warranty processing and resolution times
• Repair completion rates and on-time delivery performance

Supervisory Responsibilities:

• Technicians (310 direct reports)

Qualifications:

• Prior supervisory or team leadership experience
• Ability to troubleshoot and solder electronic components
• Experience using hand and power tools
• Strong technical aptitude and understanding of repair, testing, and quality assurance processes
• Required to provide and maintain personal tools as specified by management

Knowledge & Skills Required:

• Strong computer proficiency
• Ability to multi-task in a fast-paced environment
• Attention to detail
• Strong problem-solving abilities
• Effective communication and leadership skills
• Understanding of repair, testing, and quality assurance procedures
• Ability to mentor, coach, and develop team members

Education & Experience:

• High School Diploma or equivalent preferred
• Technical school training or related technical experience preferred
• Technical or industrial product knowledge preferred
• Experience supervising technicians, production employees, or quality personnel preferred

Physical Demands:

• Occasional sitting, reaching, working overhead, climbing, balancing, stooping, kneeling, crouching, or crawling
• Frequent walking
• Continuous standing and repetitive hand motion
• Frequent lifting up to 25 pounds and continuous lifting up to 10 pounds

Radwell Benefits:

• Medical, dental, and vision coverage starting Day 1 of employment
• 15 PTO days
• Paid company holidays
• Company-paid short-term and long-term disability
• Company-paid life insurance
• 401(k) with company matching

Work Schedule: As an exempt leadership position, schedule requirements will be determined by operational needs and the schedule of the team being supervised. Supervisors are expected to provide adequate coverage, maintain attendance standards, and ensure departmental objectives are achieved. Time off is granted in accordance with company policy.

Radwell International LLC is an equal opportunity employer.