NCDIT - Service Support Analyst- Senior
Expert Technology Services
Job Summary (List Format):
- Provide advanced technical support for hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and IT systems to state agencies, universities, and private citizens.
- Maintain and improve service desk Service Level Agreements (SLAs) by supporting incidents and requests through phone, chat, and portal.
- Support NCID (North Carolina Identity Management) Identity Proofing Deployment.
- Serve as a single point of contact for customer-submitted incidents and service requests on a 24x7x365 basis.
- Consult with and provide advanced troubleshooting and instruction to end users for both routine and complex issues.
- Research, analyze, and resolve or escalate non-routine technical problems.
- Document incident details and resolutions in the IT Service Management application using ITIL methodology.
- Deliver high-quality customer service and foster positive customer relationships.
- Communicate technical information clearly to both technical and non-technical users, using excellent verbal and written communication skills.
- Work collaboratively within a call center/service desk environment, following complex technical procedures.
- May be required to work weekends and holidays as needed.
- Utilize advanced troubleshooting skills in Microsoft Windows 7 & 10, Microsoft Office Suite, O365, network connectivity, network printing, email, smartphones, and web-based applications.
- Apply knowledge of contact center operations, ServiceNow platform, and NCID administration.
- Demonstrate ownership, reliability, urgency, and ability to educate customers.
- Meet minimum education/experience requirements: Associate degree in relevant IT field and 2 4 years related work experience (or equivalent combination).
- Provide advanced technical support for hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and IT systems to state agencies, universities, and private citizens.
- Maintain and improve service desk Service Level Agreements (SLAs) by supporting incidents and requests through phone, chat, and portal.
- Support NCID (North Carolina Identity Management) Identity Proofing Deployment.
- Serve as a single point of contact for customer-submitted incidents and service requests on a 24x7x365 basis.
- Consult with and provide advanced troubleshooting and instruction to end users for both routine and complex issues.
- Research, analyze, and resolve or escalate non-routine technical problems.
- Document incident details and resolutions in the IT Service Management application using ITIL methodology.
- Deliver high-quality customer service and foster positive customer relationships.
- Communicate technical information clearly to both technical and non-technical users, using excellent verbal and written communication skills.
- Work collaboratively within a call center/service desk environment, following complex technical procedures.
- May be required to work weekends and holidays as needed.
- Utilize advanced troubleshooting skills in Microsoft Windows 7 & 10, Microsoft Office Suite, O365, network connectivity, network printing, email, smartphones, and web-based applications.
- Apply knowledge of contact center operations, ServiceNow platform, and NCID administration.
- Demonstrate ownership, reliability, urgency, and ability to educate customers.
- Meet minimum education/experience requirements: Associate degree in relevant IT field and 2 4 years related work experience (or equivalent combination).
Vacancy posted 3 days ago
Similar jobs that could be interesting for youBased on the NCDIT - Service Support Analyst- Senior in Raleigh, NC vacancy
- ...Service Support Analyst- Senior Level Location : 1915 Health Services Way The selected candidate will be required ONSITE 2 days per week. Do you agree to this requirement? Your candidate must be able to attend an in-person interview. Do you agree to this...Senior2 days per week
My3Tech
Raleigh, NC3 days ago - ...$/hour. NC HIEA Budget Officer. The Senior Budget Officer serves as the dedicated financial... ...financial coordination point with NCDIT, DHB Finance, legal, privacy, security, procurement... ...transparent financial reporting that supports leadership decision making to strengthen...SeniorHourly payFor contractorsFor subcontractor
Buzzclan
Raleigh, NC3 days ago - ...Budget Operations and Contract Monitoring Analyst Working Title: Budget Analyst... ...an audit trail for each revision. Support reconciliation and respond to questions... ...sector experience with health and human services programs (such as Medicaid, Medicaid Management...SuggestedContract work
Expert Technology Services
Raleigh, NC3 days ago - ...Opportunity: Technical Specialist - Senior (766377)Location: Raleigh, NC... ...: Implement NCDOT and NCDIT security policies to protect... ...Level Agreements (internal) and Service Level Agreements (external).... ...for technical assistance and support Required 3 Years Ability...SeniorWork at officeRemote work
- ...innovation. As part of HDR’s Building Engineering Services Group, you’ll help design the critical infrastructure that supports the digital age and shapes the spaces where... ...a legacy of excellence.HDR is looking for a Senior Control Systems Integration Technical Specialist...SeniorWork at officeLocal area
$66.2k - $135.8k
...join our Government & Public Services (GPS) BISO team. The ideal candidate... ...organization. The GPS BISO Analyst ensures compliance with... ...assessments of information systems.Support daily GPS operation tasks.... ...entry-level employees to senior leaders, we believe there’s always...- ...GorusuCompany: SRI Tech SolutionsRole: L1 Support AnalystLocation: Primary : Austin,... ...tX or Raleigh , NC Day 1 onsiteL1 Support Analyst, focusing on app review processes with potential... ...• Knowledge base / SOP documentation • Service desk / Help deskL1 support • Tier 1 support...Full time
$68.4k
...analysis in the development and support of projects and data analysis... ...as a Decision Support Analyst or equivalent training and experience... ...offering recommendations to senior management. Language (... ...-the office selling products/services (sales employees) Never...For contractorsWork at officeLocal areaHighmark Health
Raleigh, NC5 days ago- ...of Information Technology (NCDIT) - Transportation STARS team... ...C# and RESTful web services . The specialist will work... ...management, testing, and production support . The selected candidate... ...Recruiter Submission Template - Senior Business Analyst Full Name:...Hourly payH1bRelocationFlexible hours
Veracity
Raleigh, NC10 hours ago $148k - $194k
Make your mark for patientsWe are looking for a Senior Principal Programmer (Statistical Computing Environment Business Coordinator)... ...translate clinical reporting needs into well-governed study setups, support compliant platform operations, and help improve the way teams...SeniorPermanent employmentWork at officeLocal area$80k - $176k
...provide a comprehensive benefits package which includes employer paid life insurance, 401k employer contribution (after 1 year of service), performance bonus, comprehensive family medical, dental and vision insurance, paid time off, holidays, short-term and long-term disability...SeniorTemporary workWork at officeHazen and Sawyer
Raleigh, NC3 days ago- ...Client Support Analyst Location: Raleigh, NC Type: Full-time Job Summary The Client Support Analyst serves as the primary point... ...about the process and workflow of the Client's new voting service, including loan and amendment documentation, system queries,...Full timeWork experience placementWork at office
- ...reach. The voice, messaging, and emergency services infrastructure behind the brands and... ...We Are Looking For:A Product Support Analyst will be the first point of contact for... ...provisioning. You will collaborate closely with senior team members, escalating complex issues...Shift workAfternoon shift
- ...are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations.... ...practices and company security policies. Escalate complex issues to senior IT personnel as appropriate. Participate in an on-call...Flexible hours
Skylimit Systems
Raleigh, NCa month ago $163.4k - $322.1k
...Engineering Transformation-Strategy Growth and Transformation Technology Senior Manager - AI & Engineering/EaaSJoin our AI & Engineering team... ...to meet each client's unique requirements. Engineering as a Service provides complete design, implementation, and technology...SeniorLocal areaFlexible hours- ...deliver secure, reliable managed and advisory services across private, public, and hybrid clouds... ...of the Cox family of companies.The Senior Principal Client Partner is responsible for... ...are effectively leveraged to support client success.Primary ResponsibilitiesOwn...SeniorLocal areaRemote workVisa sponsorship
- ...(e) Ingénieur(e) principal(e) de projet (Senior Project Lead Engineer) pour assumer la responsabilit... ...projet jusqu’aux essais et à la mise en service.Vous contribuerez à assurer la qualité... ...while working on technologies that support the reliability and evolution of modern...SeniorFull timeLocal areaFlexible hours
$230k - $295k
...infrastructure for money.Collaborating with senior product leadership and other product... ...align roadmaps and conceive projects that support product iterations.Interacting with customers... ...than the current generation of financial services.Categorizing customers’ needs into...SeniorFlexible hours- ...Geosyntec has an exciting opportunity for a Senior or Principal Natural Resources Scientist... ...broad experience, and exceptional client service. We invest in our people. Each... ...and benefits, and well‑being programs to support you and your family. To Learn More Visit...SeniorFor subcontractorRemote work
Geosyntec Consultants
Raleigh, NC2 days ago - About the OpportunityThe Cloud Senior Principal Engineer serves as the organization's highest... ...increase collaboration, automation, and service delivery. Through continuous evaluation... ...field including experience in technology support related, or an equivalent combination of...SeniorPart timeFor contractorsWork at office3 days per week
$131k - $185k
...SpecialistWhat You’ll Do:Strategic Advisory & M&A Support* Lead business and supply chain strategy... ..., Marketing, Finance, Supply Chain, and Service operations* Ability to connect platform... ...: The targeted base salary pay range for Senior Consultant in Silicon Valley and San...SeniorTemporary workLocal area$158k - $217k
...industry, and delivery capabilities. This role is ideal for a senior technical leader who can move comfortably between executive conversations... ...Platform Knowledge: Experience with AWS, Azure, or GCP data services, including storage, networking, identity and access management,...SeniorTemporary workLocal area$169.8k - $355.4k
...and engineers to deliver high quality computer vision models and services that delights our customers with the confidence that their data... ...promotes opportunities for all with competitive benefits that support our people with flexible medical, life insurance, and...SeniorTemporary workFlexible hoursOracle
Raleigh, NC3 days ago- ...engineering of largescale identity and authorization platforms supporting enterprise applications Open Banking ecosystems thirdparty... ...engineering experience to design and implement secure identity services Define architecture and product strategy while evaluating emerging...Senior
- ...PNC is seeking a Senior Credit Risk Review Advisor to conduct independent assessments of credit exposures in Raleigh, NC. The role involves... ...management, specifically in Commercial lending. The position promotes a supportive culture and is incentive eligible. #J-18808-Ljbffr...Senior
Habitat for Humanity of Durham
Raleigh, NC3 days ago - ...A leading mechanical contracting company in Raleigh, NC is seeking a Commercial HVAC Service Technician to join their team. The position offers a direct hire opportunity with excellent benefits. Responsibilities include diagnosing and repairing HVAC systems, performing...Senior
Accentuate Staffing
Raleigh, NC1 day ago $38 - $48 per hour
DescriptionKforce has a client in Raleigh, NC that is seeking a UX Researcher to join their team.Summary:As a UX Researcher, you will play a crucial role in shaping user experiences by conducting impactful research, aligning with product objectives, and collaborating with...Senior- Dnpphoto is seeking an organized Event Manager in Concord, NC to lead end-to-end experiential marketing events, including trade shows, roadshows, and pop-up activations. You will orchestrate logistics, budgets, and cross-functional collaboration to deliver outstanding ...Senior
Dnpphoto
Raleigh, NC2 days ago - ...Senior Pharmacy Technician Location: Raleigh NC Job Type: 3 – 6 months Job Description/Requirements Performs reviews of prior approval requests submitted by enrolled providers. Escalates problems to appropriate personnel when needed. Performing under...SeniorWork at office
ClifyX
Raleigh, NC4 days ago - ...A respected Raleigh-based law firm is seeking an experienced Transactional / Estate Planning Paralegal to support their dynamic trusts, estates, and business transactions practice. The ideal candidate has over 5 years of experience, strong drafting and communication skills...Senior
Ascendo Resources
Raleigh, NC3 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to NCDIT - Service Support Analyst- Senior. Be the first to apply!
Related searches
- remote support technician Raleigh, NC
- tech aide Raleigh, NC
- IT help desk technician Raleigh, NC
- customer support analyst Raleigh, NC
- work from home technical support specialist Raleigh, NC
- product support technician Raleigh, NC
- mri tech aide Raleigh, NC
- support technician Raleigh, NC
- support analyst Raleigh, NC
- life support technician Raleigh, NC