Customer Support Agent

This is not a traditional desk role where you simply answer phones and pass messages along. Across our 7 offices in the Southeastern US, no two calls are ever the same. You will handle dynamic, unique situations that require critical thinking, active listening, and a personalized approach to problem-solving. If you thrive in a fast-paced environment, love helping people, and want to deliver a warm, "hometown feel" to every customer interaction, we want to hear from you!

About Preventia Security

We are a premier security alarm and automation company in the southeast with a great reputation and offering. Our purpose is to help people sleep at night and get the most out of their day. We do this by designing and installing the best in home & business security, automation, cameras and other life safety products. We have locations in middle Tennessee, Chattanooga, TN, Pensacola FL, Montgomery AL and Albany, GA. We are looking for A players to join our team and assist in the delivery of our core purpose. We offer health insurance, retirement program, paid time off and more! Our openings are all listed below, please apply through the included link.


Description

Only applications/resumes submitted online will be accepted.

Please do not call or email.

Be sure to keep an eye on your junk/spam folder for an email to set up an interview time should be you be selected for one.

Are you looking for more than just a typical receptionist job? We are seeking a proactive, solution-oriented Customer Support Agent to serve as the front line for our operations.

Key Responsibilities:

Inbound & Outbound Communication: Confidently manage a high volume of daily customer interactions via phone and support emails (handling 30+ inbound calls and 30+ outbound/follow-up calls daily).

Technical & Account Support: Provide Level 1 technical support, handle billing inquiries, answer general account questions, and assist with general customer service requests.

Scheduling & Dispatch: Coordinate technician schedules and create accurate work orders to ensure smooth field operations across our 7 regional offices.

Customer Relationship Management: Deliver warm, friendly, and reliable service that leaves customers feeling valued and supported.

Team Collaboration: Work closely with a fast-paced, highly active internal team to resolve complex customer inquiries efficiently.

What We're Looking For:

Tech-Savvy & Quick Learner: Comfort with software, digital tools, and basic troubleshooting is key. We need someone who is tech-literate-or eagerly ready to lean into learning new technologies-and picks up software platforms quickly.

Resourceful Problem-Solvers: A go-getter and self-starter who uses critical thinking to find specialized solutions for unique customer needs.

Strong Communicators: Someone who isn't afraid to pick up the phone, dive into conversations, and comfortably work through call resolutions.

Adaptable & Driven: A dynamic individual willing to grow, learn, and adapt as company needs and tech systems evolve.

Positive & Dependable: A team player who brings a positive attitude, strong work ethic, and reliable attendance every single day.

Ideally looking for someone to work 9:30-6PM but can be slightly flexible for the right candidate.

About Preventia Security

• We are a premier security alarm and automation provider across the Southeast, known for an unmatched local reputation. Our core purpose is simple: Help people sleep at night and get the most out of their day. We hold ourselves to high standards, operate as a unified team, and celebrate our wins together.

Why Pros Choose Preventia:

• Elite Benefits: Employer-paid health insurance premiums (based on tenure), dental, vision, 401(k) with company match, short/long-term disability, and Paid Time Off.
• Preventia Perks: Free smart home monitoring for your residence and our unique "Christmas Club" company matching savings program.
• A Culture That Actually Delivers: No micromanagement-just clear KPIs, and supportive leadership.

Apply today to schedule an initial phone screening.

Preventia is an equal opportunity employer.

Salary


$18 - $21 per hour