Account Service Coordinator

Katherine Frank Creative

Glendale Heights, IL | Full-Time | Entry-Level Career Growth Opportunity

LEARN THE BUSINESS FROM THE GROUND UP

Katherine Frank Creative is looking for a highly organized, motivated Account Services Coordinator to join our team in an entry-level role designed to provide hands-on experience across the full lifecycle of our experiential, trade show, and branded-environment business.

This position is an important part of how our client work gets done.

You will be directly responsible for estimating support, show services, exhibitor kits, event deadlines, credentials, documentation, and account coordination while working closely with our Account Executives, Project Managers, Creative team, Logistics, Finance, vendors, venues, and event partners.

This is not a traditional administrative role. You will be actively involved in the details that move client programs from planning through execution while developing an understanding of how creative work, budgets, vendors, show services, production, and client needs all come together.

The role is designed to teach you how Katherine Frank Creative operates from the ground up.

For someone who demonstrates strong performance, business judgment, communication skills, and an interest in continued growth, this position can create a foundation for future opportunities within the company, including a potential path toward an Account Executive role.

The first priority, however, is learning the business by becoming excellent at the work that supports it.

  WHAT YOU’LL OWN ESTIMATING & FINANCIAL COORDINATION

• Prepare Design Estimates using approved project scope and pricing information.
• Prepare Show Services Estimates for client approval.
• Coordinate deposit invoice requests and confirm required approvals are received before work proceeds.
• Track estimate status, client approvals, deposits, purchase requirements, and related financial deadlines.
• Work closely with Project Managers and Finance to maintain accurate information.
• Identify missing pricing, approvals, or documentation before they create delays.
• Maintain organized records of estimates, approvals, and related documentation.

SHOW SERVICES

• Review exhibitor kits and identify required show services, deadlines, forms, and advance-order opportunities.
• Coordinate and place approved show orders, including services such as:
• Electrical
• Material handling
• Internet
• Cleaning
• Rigging
• Furnishings
• Lead retrieval
• Other event-specific services
• Track order confirmations, revisions, deadlines, and onsite documentation.
• Maintain organized records of show orders and confirmations.
• Verify that approved services are ordered accurately and on time.
• Communicate upcoming requirements and potential issues to the appropriate internal team members.

EVENT & EXHIBITOR KIT MANAGEMENT

• Obtain, review, and organize exhibitor kits for assigned events.
• Identify and communicate critical show deadlines.
• Maintain the Master Show Services Deadline Review.
• Maintain event-wide contact information and important show documentation.
• Verify booth locations, floor plan information, and applicable exhibitor requirements.
• Help ensure Account Executives, Project Managers, Creative, and Logistics understand upcoming deadlines and requirements well in advance of show dates.
• Maintain accurate event-wide information across assigned client projects.

REGISTRATION & CREDENTIALS

• Coordinate event registration, badges, credentials, and exhibitor access requirements.
• Track registration and credential deadlines.
• Confirm required registrations and credentials have been completed before the event.
• Maintain organized credential and access documentation.
• Communicate relevant onsite access requirements to internal teams.

ACCOUNT & PROJECT COORDINATION

• Support multiple client projects and events simultaneously while maintaining accurate deadlines and documentation.
• Keep assigned project information current in Asana.
• Maintain event and project documentation in the appropriate Teams and SharePoint locations.
• Participate in internal project and event meetings and follow through on assigned action items.
• Coordinate information between Account Executives, Project Managers, Creative, Logistics, Finance, and external partners.
• Escalate missing information, approvals, or potential deadline issues early.
• Support project closeout and ensure final show-services documentation is organized for Finance and the account team.
• Help ensure information moves smoothly between departments throughout the life of a project.

WHAT YOU’LL LEARN

This role is intentionally positioned where you can see how the entire business comes together.

Through your day-to-day responsibilities, you will develop an understanding of:

• Client onboarding and project kickoff
• Creative briefs and design development
• Concepts and renderings
• Floorplans and dimension packets
• Vendor pricing and RFQs
• Estimating and client approvals
• Production and external fabrication
• Graphics and artwork deadlines
• Show services
• Freight and logistics
• Installation and dismantle
• Event execution
• Project financials
• Client communication
• Project closeout

You won’t simply observe these areas—you will work within the process and learn how decisions in one part of a project affect everything that follows. That foundation is important for anyone who wants to build a long-term career in experiential marketing, events, account management, or sales.

  CAREER GROWTH

We view the Account Services Coordinator role as an opportunity to build a strong foundation within Katherine Frank Creative.

Your first goal will be to master the responsibilities of the position and develop a thorough understanding of our clients, projects, systems, and industry.

As your experience and capabilities grow, you may gain increased exposure to:

• Client meetings and communication
• Account Executive responsibilities
• Client follow-up
• Proposals and presentations
• Account research
• Opportunity identification
• Client development initiatives
• New-business support
• Increasing ownership of client-facing responsibilities

For the right individual, demonstrated success in this role can create a future path toward an Account Executive position, potentially within an approximate 18–24 month development horizon.

Career progression is based on demonstrated performance, industry knowledge, communication skills, client readiness, available opportunities, and company needs.

  WHAT SUCCESS LOOKS LIKE

You are someone who knows what is due before someone has to ask.

You consistently:

• Stay ahead of deadlines.
• Catch missing information.
• Follow through until tasks are fully complete.
• Keep records accurate and organized.
• Communicate clearly with internal teams and outside partners.
• Understand which details require immediate attention.
• Manage multiple events and clients without losing sight of individual requirements.
• Take ownership rather than simply passing information from one person to another.
• Ask questions and become increasingly curious about the larger business behind the tasks you manage.

Over time, you begin to understand not only what needs to happen, but also why it matters to the project, the client, and the company.

  WHO WE’RE LOOKING FOR

We are looking for someone early in their career who is eager to learn, highly dependable, and interested in building a long-term career in a creative, client-driven business.

You may be a great fit if you:

• Are exceptionally organized and detail-oriented.
• Enjoy managing deadlines, documentation, and multiple moving pieces.
• Are comfortable working with numbers, estimates, spreadsheets, and invoices.
• Communicate professionally and confidently.
• Are comfortable communicating with vendors, venues, show contractors, clients, and internal team members.
• Read instructions carefully and can identify important requirements and deadlines.
• Ask good questions and want to understand how things work.
• Have strong follow-through.
• Can manage multiple priorities in a deadline-driven environment.
• Are comfortable taking ownership of detailed responsibilities.
• Are willing to start with the details and learn the business from the inside out.
• Want increasing responsibility as your knowledge and capabilities grow.
• Are interested in developing both operational and client-facing skills over time.

A degree or early-career experience in business, marketing, communications, events, hospitality, sales, account services, or a related field may be helpful.

Experience in experiential marketing, trade shows, events, exhibit houses, production, or agency environments is a plus—but not required.

  THE PERSON WHO WILL THRIVE HERE

You probably have a running checklist in your head.

You like spreadsheets.

You notice when a date doesn’t match.

You follow up without being reminded.

You aren’t intimidated by a 60-page exhibitor kit.

You want to understand what happens before and after your piece of the process.

You can look at something and ask:

What still needs to happen?

And as you grow, you begin asking:

Why are we doing it this way?

How does this affect the client?

How does this affect the project budget?

What could we do better next time?

That curiosity is what turns a strong Account Services Coordinator into someone capable of taking on greater responsibility throughout the company.

  ABOUT KATHERINE FRANK CREATIVE

Katherine Frank Creative creates branded environments, trade show exhibits, events, and experiential programs for companies and organizations across a variety of industries.

Our projects bring together strategy, creative development, design, external fabrication partners, logistics, show services, and onsite execution.

Our team works collaboratively, moves quickly, and believes that every tool—and every team member—has a clear job.

The Account Services Coordinator plays an important role in helping all of those pieces come together.

POSITION DETAILS

Position: Account Services Coordinator

Employment: Full-Time

Level: Entry-Level

Location: Glendale Heights, IL

Department: Account Services

Career Opportunity: Potential future Account Executive path