Payment Operations Administrator

divh2Payment Operations Administrator/h2pThe US Payment Operations team is responsible for processing the accounts payable and cash management transactions for the Americas region. This position supervises the team responsible for processing the day-to-day firm and fund invoice payments and employee reimbursements. This position is responsible for ensuring invoices submitted for processing are properly and timely assigned to team members, and move through the workflow expeditiously; proactively identifying and resolving issues in workflow. This position also leads the periodic regulatory reporting requirements. The ideal candidate has a strong operations background, proven track record for issue resolution and training junior team members. This candidate would also have a solid understanding of accounting and payment processes, is detail-oriented with excellent organizational, communication, analytical and critical thinking skills. The candidate must be able to thrive in a fast paced, deadline driven and high volume environment and easily prioritize competing tasks for their work, and their direct/indirect reports while consistently producing quality results./ppDaily Responsibilities (70%)/pulliRequest Management/liulliOversee end-to-end request management across ServiceNow (SNOW) and GPM platforms, ensuring operational efficiency and adherence to established SLAs./liliMonitor team performance metrics, proactively identifying issues and implementing corrective actions as needed./liliLiaise with regional Payment Operations teams to ensure requests are properly handled as appropriate./liliLead and manage third-party offshore resources, ensuring productivity, quality control, and adherence to deadlines./liliLead, train, and assist with the Sales and Use process along with staff ensuring all reporting states are submitted for payment monthly/Quarterly./li/ul/ululliPayments/liulliApprove invoices in the Payment Operations Manager and Exception workflow steps./liliAssist with troubleshooting payment issues and collaborate with Banking Operations and GTS/EPOST as needed./liliCancel and re-issue payments that failed and/or returned./liliAssist with approval reminders and escalations as needed./li/ul/ulpOther responsibilities (30%)/pulliComplete the OneStream Reconciliations related to Sales and Use and AP reconciliation accounts./liliAssist with the monthly outstanding check liability review to determine if payments need to be voided and reissued or escheated to the respective state./liliDevelop, train and coach staff and contractor resources to ensure optimal performance and success across the team./liliContinuous review of the processes and tools; recommend and implement changes to keep up with business and stakeholder needs./liliServe as point of escalation as needed./liliProvide real-time feedback to staff to ensure optimal performance and success across the team/liliAssist with 1099 reviews and process./liliSpecial projects as needed./li/ulpEducation Certificates/pulliBachelors degree preferred, or equivalent years of relevant experience required./li/ulstrongProfessional Experience/strongulliMinimum 4 years of experience in an Accounting environment, with some supervisory experience a plus/li/ulstrongCompetencies Attributes/strongulliAbility to supervise a team in a fast paced, competing priority, high volume and deadline driven environment/liliExcellent communication, organization, time management skills, with a demonstrated track record in process improvement (idea generation and implementation)/liliStrong attention to detail/liliProactive and able to independently anticipate issues and solve problems/liliExceptional customer service, ability to provide accurate and timely support for internal and external stakeholders/liliStrong working knowledge of PeopleSoft, Service Now, Appian, and Microsoft Suite, preferred/liliPrevious experience with 1099, 1042, FATCA and Sales Use tax reporting, a plus/li/ulstrongBenefits/Compensation/strongpThe compensation range for this role is specific to Washington, DC and takes into account a wide range of factors including but not limited to the skill sets required/preferred; prior experience and training; licenses and/or certifications. The anticipated base salary range for this role is $90,000 to $100,000. In addition to the base salary, the hired professional will enjoy a comprehensive benefits package spanning retirement benefits, health insurance, life insurance and disability, paid time off, paid holidays, family planning benefits and various wellness programs. Additionally, the hired professional may also be eligible to participate in an annual discretionary incentive program, the award of which will be dependent on various factors, including, without limitation, individual and organizational performance. Due to the high volume of candidates, please be advised that only candidates selected to interview will be contacted by Carlyle./ppThe Carlyle Group (NASDAQ: CG) is a global investment firm with $477 billion of assets under management, across 678 investment vehicles as of December 31, 2025. Founded in 1987 in Washington, DC, Carlyle has grown into one of the worlds largest and most successful investment firms, with more than 2,500 professionals operating in 27 offices in North America, Europe, the Middle East, Asia and Australia. Carlyles purpose is to connect people, ideas, and capital to fuel growth for companies and performance for investors, which range from public and private pension funds to wealthy individuals and families to sovereign wealth funds, unions and corporations. Carlyle invests across three segments Global Private Equity, Global Credit and Carlyle AlpInvest and has deep expertise across industries, markets, and geographies. At Carlyle, we believe that a wide spectrum of experiences and viewpoints drives performance and success. Our CEO, Harvey Schwartz, has stated that, To build better businesses and create value for all of our stakeholders, we are focused on assembling leadership teams with the strongest insights from a range of perspectives. Reflecting this view, emphasis is placed on development, retention and inclusion through our internal processes and seven Employee Resource Groups (ERGs). We cultivate a culture where ideas are openly shared and challenged, connecting diverse expertise and perspectives to drive enduring value./p/div