Support Engineer 2 (IT Support & Procurement)

job summary:
Join an iconic gaming studio behind legendary strategy titles. We are seeking an experienced Support Engineer to deliver end-to-end technical support, hardware procurement, and lab machine management. Working on-site with our studio management and developer teams, you will play a key role in maintaining our local automated test labs and underlying IT infrastructure.

 
location: Redmond, Washington
job type: Contract
salary: $30.55 - 40.55 per hour
work hours: 8am to 5pm
education: Bachelors

responsibilities:

• Manage PC hardware procurement, installation, inventory, and lifecycle recycling across the studio.
• Provide comprehensive IT support, resolving user account, software, hardware, and network access issues.
• Maintain, configure, and troubleshoot specialized lab machines designated for automated game testing.
• Document IT processes and manage active support tickets to ensure timely resolution and client satisfaction.

qualifications:
3+ years of technical IT experience, including hands-on troubleshooting and systems support.

2+ years of experience in IT hardware procurement and asset management.

Demonstrated experience utilizing client Azure Active Directory and Azure DevOps.

Strong written and verbal communication skills with explicit experience creating technical documentation.

PREFERRED QUALIFICATIONS

Bachelor's or Associate degree in Information Technology, Computer Science, or a related field.

Experience writing scripts in Python, PowerShell, or C# to streamline IT workflows.

Prior experience supporting a game development studio or specialized hardware testing labs.

skills:
macOS,automated test,automated testing,Azure Active Directory,C#,PC hardware,hardware management,IT services,Linux,Azure DevOps,Windows,IT procurement,Python,Scripting languages: Python,user accounts,Game development,PowerShell,strong communication skills,Troubleshooting,problem-solving mindset,proactive,administration,automate,ecosystems,infrastructure,repairs,maintenance,procurement,lab equipment,site development,inventory management,Technical Documentation,IT support,workflows

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on us.fitly.work.




Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.