Service Business Development Center Agent

Dealership:
L0343 Wesley Chapel Toyota

Wesley Chapel Toyota - Service BDC Agent

Wesley Chapel Toyota is proud to be a Toyota Presidents Award winner and recognized by Automotive News as a Best Dealership to Work For in 2023, 2024, and 2025 . When you join our team, you are stepping into a workplace known for excellence, growth, and a strong commitment to its people.

Do You Have Great Customer Service Skills Looking for Better Hours and Opportunity for Career Advancement

Join the Award Winning Service Team at Wesley Chapel Toyota .

We are currently looking for a motivated and customer focused Business Development Center Agent to join our Service BDC team. This is a fantastic opportunity for someone who enjoys helping people, solving problems, and building a meaningful career in a positive, team oriented environment.

If you are ready to develop your skills and grow with a company that truly values its employees, we would love to hear from you.

Responsibilities

• Outbound and inbound customer phone calls
• Responding via email and phone to internet leads
• Determining each customers needs by asking the right questions
• Setting appointments for the Service Department
• Ensuring a positive customer experience
• Introducing customers to Service Advisors
• Entering customer information into the CRM
• Accurately scheduling service appointments based on customer needs and technician availability
• Maintaining strong attention to detail when updating customer records and service information

Qualifications

• Customer focused, energetic, and self motivated individuals
• Experience in customer service or call center environments
• Strong communication skills both verbal and written
• Bilingual Spanish is a plus
• Excellent computer skills
• Highly organized with strong attention to detail
• Experience with Volie, CDK, and XTime is a plus
• Individuals who can address customer concerns promptly and professionally

We offer best-in-class industry benefits

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.