Inside Sales Coordinator - Customer Service

Job Description

Job Description

Description:

POSITION OBJECTIVE:

The Customer Service Inside Sales Coordinator position supports the overall Customer Service department by selecting, proposing, and delivering parts as technical solutions to customer needs. The CUS Inside Sales Coordinator role supports the company goals and values by exhibiting the following behaviors: excellence, quality of service, positive behavior, commitment, and accountability. As a member of the Mikron team, performance includes demonstration of the following accountabilities: communication, teamwork, and job knowledge.

DUTIES AND RESPONSIBILITIES:

• Identify obsolete parts in the field and provide quotes for technically sound replacements
• Ability to accurately communicate technical specifications
• Provide basic technical support to customers, with collaboration with suppliers if needed
• Prepare, analyze, and present data used for department metrics
• Continuously learn and expand knowledge of Mikron Automation products
• Enter and process Sales Orders into an ERP System (SAP)
• Update and maintain customer information in a CRM System (SalesForce)
• Provide account support to support Customer Service Key Account Managers
• Manage blanket and special orders
• Communicate and coordinate with the appropriate personnel to process RMAs
• Attend Team meetings to understand priorities
• Performs other duties as assigned

COMPANY RESPONSIBILITIES:

• Keeps a customer focus when performing work
• Strong verbal and written communication skills to both internal and external customers
• Is always striving to better themselves by taking personal responsibility to learn and grow while helping the department adapt and grow while maintaining a positive and professional attitude
• Maintains Customer Confidentiality
• Must follow all Mikron Corporation Denver and customer policies and procedures
• Values Teamwork and Collaboration
• Well organized, high level of attention to detail and accuracy, prepared, and punctual
• Positive attitude, demonstrating initiative, drive, and passion for the work
• Respect for diversity with excellent intercultural communication skills, openness, and respect towards others
• Seek professional resolution to inter-personal conflicts
• Ability to give and receive feedback in a professional manner

QUALIFICATIONS, EDUCATION, AND EXPERIENCE REQUIREMENTS:

Employment Qualifications:

• Must be eligible to work in the United States
• Must have a valid state Driver license
• Must be available to work overtime

Professional & Technical Education:

• 3 years minimum related customer service in a manufacturing company experience

Other Job-Related Experience or Requirements:

• Ability to work hands on, as a team player as well as independently as needed
• Strong computer aptitude with Microsoft Office Products
• Familiarity with an ERP system, prior SAP Systems experience a plus
• May be required to work off shift hours and holidays
• Successfully perform “Main Responsibilities/Critical Tasks” items as described above within 6 months of hire date

PREFERRED QUALIFICATIONS

• Knowledge of RFQ, PO, and invoicing processes.

SPECIAL SKILLS REQUIRED:

• Microsoft Word and Excel Experience

Company Offered Benefits:

• PTO
• 10 paid holidays (1-2 floating holidays depending on start date)
• Parental Leave
• Excellent Medical, Dental, and Vision insurance
• Short Term Disability, Long Term Disability, Life Insurance & ADD
• FSA, HAS
• Employee Assistance Program
• 401k with matching up to 5%, immediately vested
• Tuition and Continuing Education Reimbursement
• Professional Growth Opportunities

Work Environment

• Exposure to noise, vibration, temperature extremes, and clean room conditions.
• Potential hazards include mechanical, electrical, chemical, laser light, and sharps.

*This job will close on 08/28/2026 all applications will be accepted through 08/28/2026*