Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

ABOUT OUR AGENCY:
I opened my agency in 2010 and currently lead a team of four. Before becoming an agent, I spent five years as a team member, which gave me valuable experience and helped shape the supportive, customer-focused culture we have today.

I attended Florida A&M University and am incredibly proud of my family. My son has served in the military, and my daughter is a cheerleader at University of Georgia. Family, community, and helping others are values that guide both my personal life and my agency.

Giving back is a big part of who we are. We sponsor local high school sports and activities, support Building Strong Futures, and are proud supporters of the Washington Community Center and its fundraising efforts. Staying involved in the community and investing in local families is something we care deeply about.

Our agency offers a $100,000 life insurance policy, PTO, paid holidays, 401(k), health benefits, and a strong focus on work-life balance. We believe in taking care of our team so they can continue taking great care of our customers.

Our office operates like a small family. We celebrate wins together, learn from challenges, and always support one another. I’m looking for someone who works hard, genuinely cares about helping customers, and wants to make a positive impact in people’s lives. If you’re passionate about serving others and want to be part of a close-knit, supportive team, this could be a great fit for you.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Shametria Dixon - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.