VP, Compliance - Complaint Resolution

VP, Compliance - Complaint Resolution

KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR's investments may include the activities of its sponsored funds and insurance subsidiaries.

The Compliance Vice President will lead the Complaint Resolution Team, managing complaint response processes and ensuring regulatory and internal standards are met. This role is responsible for team oversight, training, and serving as the primary point of contact for complaint-related policies and processes.

Responsibilities:

• Ensure quality and completeness of complaint responses before issuance
• Monitor, track, and analyze complaint trends; produce monthly root-cause reports
• Train and mentor team members on products, policies, procedures, and best practices
• Deliver training on emerging complaint trends, product features, and response strategies
• Oversee resolution of Consumer, BBB, Attorney General, and regulatory complaints
• Maintain professional and objective communication with customers, agents, and internal stakeholders
• Partner with Operations to analyze complaints, identify trends, and implement process improvements
• Build strong relationships with internal partners, TPAs, and key operational stakeholders and leadership partners
• Set the tone for ethical conduct, accountability, and regulatory discipline
• Promote professional judgment, independent challenge, and appropriate escalation
• Prioritize customer outcomes and long-term risk management over short-term business considerations
• Empower, train, and hold teams accountable to supervisory and compliance expectations

Qualifications:

• 5+ years in life insurance and annuities preferred
• Compliance and operational expertise
• Exceptional written and verbal communication skills
• Strong organizational and analytical abilities with high attention to detail
• Ability to manage multiple priorities under pressure
• Sound judgment balancing customer needs and business objectives
• Bachelor's degree or equivalent experience
• Strategic mindset and ability to influence outcomes internally and externally

This is the expected annual base salary range for this Des Moines-based position. Actual salaries may vary based on factors, such as skill, experience, and qualification for the role. Employees may be eligible for a discretionary bonus, based on factors such as individual and team performance.

Base Salary Range - $140,000 to $170,000

KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.

KKR will provide reasonable accommodations as required by applicable federal, state, and/or local laws. Individuals seeking an accommodation for the application or interview process should email View email address on click.appcast.io . Emails sent for unrelated issues, such as following up on an application, will not receive a response.

If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access because of your disability. You can request reasonable accommodations by sending an email to View email address on click.appcast.io. Only emails left for this purpose will be returned.

Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. This notice applies only to applicants and employees who work or will work in Massachusetts, in accordance with applicable state law.