Enterprise Customer Success Manager

Enterprise Customer Success ManagerReporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employers' business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.Desired Capabilities:Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech companyDevelop relationships with senior stakeholders of our customers and deeply understand each customer's business goals, objectives and needsProvide expert consultation and training to employer partners on early talent, Handshake best practices and workflowsEstablish strong relationships with external stakeholders and translate business needs into Handshake solutionsLeverage data to inform decision-making and refine early talent recruiting ROI strategiesWork closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.Extra Credit:Has a high level of comfort facilitating meetings and delivering product training(s) with external customersHas a high degree of collaborative spiritHas a high degree of technical aptitudeProvides process improvement solutions to create team efficienciesPerks:Ownership: Equity in a fast-growing companyFinancial Wellness: 401(k) match, competitive compensation, financial coachingFamily Support: Paid parental leave, fertility benefits, parental coachingWellbeing: Medical, dental, and vision, mental health support, $500 wellness stipendGrowth: $2,000 learning stipend, ongoing developmentRemote & Office: Internet, commuting, and free lunch/gym in our SF officeTime Off: Flexible PTO, 15 holidays + 2 flex daysConnection: Team outings & referral bonuses