Dental Practice Manager

Summary The Practice Manager is responsible for strategic planning, office start up, staffing, general office management and oversight, the development of a comprehensive marketing plan, managing and motivating the sales team, performing comprehensive human resources functions, training and mentoring staff, billing and collections, and acts as the technical support liaison. Most roles take a supportive or secondary role to the direct department managers. A tentative primary position will take precedence if the direct department manager(s) are unavailable. Benefits Care for your wellbeing and work-life balance Professional and personal growth Experienced leadership support Fun and supportive team dynamic with events and celebrations Comprehensive benefit package Essential Duties and Responsibilities Strategic Planning Practices focus Plan for hiring office personnel Research demographics of the trading zone Identify target patients Identify marketing strategies Roles may be secondary and supportive to direct or department manager Staffing & Scheduling Collect resumes Pre-screens candidates Enforce handbook policies & other notices Associate, Team and Patient scheduling Roles may be secondary and supportive to HR & Scheduling/General Anesthesia Teams Review timecards Approve payroll exceptions such as overtime and penalty pay General Office Management and Oversight Process bill payments Open and distribute mail Assist CE tracking for doctors and staff Maintain the business practice plan Install and oversee the office’s systems and operating procedures Audit daily charts Review daily reports Review daily GAP list reports Review the Daily Ortho Referral Report Ensure schedule is booked according to office protocol Ensure scheduled appointments are confirmed at least 2 days prior to appointments Roles may be secondary and supportive to their respective department managers (e.g. HR, Call Center, Billing, etc.) Projects and duties as assigned by Supervisor Assist and Implementation in Human Resources Functions Oversee staffing Manage and support personnel Oversee payroll Oversee Benefits Deal with resolutions on patient and staff grievances Assist in employee office job descriptions and performance reviews Review employee time sheets, document tardiness and absences Train staff & manage site visits of interns or potential candidates Roles may be secondary and supportive to HR manager Billing and Collections Perform data entry Perform banking Assist billing Assist in collections Assist in insurance processing Perform related administrative services Roles may be secondary and supportive to billing manager Computer Network Support Liaison Act as a liaison to maintenance of computers and computer networks Assist IT with technical issues resolution Train and support users Perform educating staff of practice management software updates Supervisory Responsibilities Directly supervises employees within the office. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; addressing complaints and resolving problems. Leads daily morning huddles with doctor and team to discuss daily schedule and review weekly and monthly goals. Plans and facilitates weekly and monthly team meetings to review practice goals, recognize outstanding performance, discuss upcoming events, promotions, and programs, identify and solve problems, and provide training to team members. Education and/or Experience High School Diploma or equivalent 1+ years of managing a dental practice both on the operations and personnel side Experience utilizing Profit & Loss and other financial reports to manage monthly production goals Experience working for a Dental Service Organization is preferred Bilingual in Spanish is required #J-18808-Ljbffr