Associate Director, Patient Support Data Strategy & Management
$142.4k - $224.1kPR Girl Manifesto
- Associate Director, Patient Support Data Strategy & ManagementMerckNorth Wales, PAFull-TimeOct 09, 2026Marketing## Job Description**Job Description****Role Summary**Our company is dedicated to delivering innovations that extend and improve the lives of patients worldwide. We are committed to ensuring that patients can access and benefit from our therapies through thoughtful, patient-centered solutions and strong cross-functional collaboration. The **Associate Director, Patient Support Data Strategy & Management** - Our product will lead the end-to-end data and insights strategy for the Patient Support Program across hub services, specialty pharmacies, adherence programs, and emerging support channels. This individual will design the data foundation, measurement framework, and reporting approach needed to understand patient progression from prescription through access, onboarding, fulfillment, adherence, and persistence. Serving as the brand-specific Patient Support Program data subject matter expert, the Associate Director will translate data structure, availability, and patient-level signals into recommendations that inform program design, channel investment, patient engagement, and operational action. The role will partner across Patient Experience, data and analytics, hub and specialty pharmacy operations, field access, marketing, and external vendors to ensure data integrity, operationalize data flows, identify emerging risks and root causes, and close the loop between insight and action. Key Responsibilities may include but aren't limited to:* Lead end-to-end brand data strategy, design & mapping for Patient Support Program, including Hub, Specialty Pharmacies, adherence programs and new channels,designed at the outset to support insight generation* Translate strategic priorities and analytical findings into clear plans, data specifications, deliverables, service-level expectations, and enhanced service requirements.* Lead Patient Support Program data management & integrityto support confident, timely decision-making* Drive disciplined execution across multiple workstreams, including timeline management, risk mitigation, issue resolution, and stakeholder alignment.* Manage the day-to-day brand-side interface with external/internal partners and vendors on data delivery, program activation, performance, and continuous improvement.* Drive CX data enablement across key customer groups* Serve as brand-specific Patient Support Program (PSP) data SME,translating data structure and availability into recommendations that inform program design, channel investment, and patient engagement strategy* Lead cross-department collaboration with vendors and data aggregators to operationalize the data strategy and ensure insights are embedded in ongoing program management.* Lead strategy and implementation of establish post-script Patient Support Program measurement framework,defining the KPIs and data flows needed to detect patient risk signals (such as delayed fill, early discontinuation, or disengagement from support touchpoints) early enough to enable proactive intervention* Develop segmentation and risk-scoring models that identify patients likely to delay their first fill or discontinue treatment, enabling PSP operations to intervene before disengagement occurs* Develop dashboards and routine reports to measure Patient Support Program performanceto flag emerging trends, root causes, and recommended actions for brand and PSP leadership* Responsible for cross functional collaboration & communication to ensure seamless execution across all BU teamsto close the loop between insight and action, ensuring findings translate into concrete changes to outreach cadence, channel mix, or program design* Core contributor to developing vendor data contracting strategy & oversight **Education*** Bachelor's degree or equivalent (BA/BS) required **Requirements*** 5+ years of experience in pharmaceuticals or healthcare, with experience in patient support programs, patient experience, data and analytics, access and reimbursement, specialty pharmacy, or related areas.* Deep understanding of hub services, specialty pharmacy operations, patient status codes, prescription fulfillment workflows, and Patient Support Program reporting.* Demonstrated experience using operational, journey, or customer data to identify barriers, assess performance, and drive measurable process or program improvements.* Experience defining KPIs, business requirements, data specifications, and dashboards for complex cross-functional programs.* Strong strategic and analytical thinking, with the ability to translate complex data and insights into actionable business recommendations.* Proven ability to lead cross-functional initiatives and influence without direct authority in a matrixed environment.* Experience managing multiple priorities and delivering results in a fast-paced, complex environment.* Strong communication and storytelling skills, including the ability to synthesize insights, implications, and recommended actions for senior stakeholders.* High degree of integrity, attention to detail, and accountability. **Preferred Skills*** Experience in respiratory, specialty therapeutics, or complex reimbursement and access environments.* Experience with Patient Support Program data models, vendor data feeds, data aggregators, and data-quality management.* Experience with customer experience and analytics tools, including journey mapping, CRM or case-management systems, call analytics, and business intelligence platforms such as Power BI.* Experience developing patient segmentation, predictive analytics, or risk-scoring approaches.* Experience managing vendors and external partners, including data requirements, contracts, service levels, and performance management.**Leadership Profile**The successful candidate will:* Demonstrate a strong patient-first mindset and passion for improving real-world outcomes* Thrive in ambiguity and complexity, bringing structure and clarity to evolving initiatives* Balance strategic thinking with executional excellence* Exhibit strong collaboration and influence skills, building alignment across stakeholders* Embrace a growth mindset, continuously seeking opportunities to learn, innovate, and improve* Ability to synthesize complex data into clear narratives for stakeholders.**Required Skills:**Adaptability, Adaptability, Advertising Campaign Development, Agile Methodology, Business Decisions, Complex Analysis, Creative Campaign Development, Data Aggregation, Data Integrity, Data Management Platforms, Decision Making, Digital Analytics, Influencing Skills, Liaison Work, Managing Ambiguity, Marketing Budget Management, Marketing Strategy Implementation, Market Research, Multitasking, Partner Relationship Management (PRM), People Leadership, Pharmaceutical Industry, Pharmacy Benefits Management (PBM), Pricing Strategies, Principles of Marketing {+ 7 more}**Preferred Skills:**Current Employees apply HERECurrent Contingent Workers apply HERE**US and Puerto Rico Residents Only:**Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics.As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:EEOC Know Your RightsEEOC GINA SupplementWe are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.Learn more about your rights, including under California, Colorado and other US State ActsThe salary range for this role is$142,400.00 - $224,100.00This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee's position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at can apply for this role through (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.**San Francisco Residents Only:**We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance**Los Angeles Residents Only:**We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance**Search Firm Representatives Please Read Carefully** Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.RegularNo relocationNo10%HybridNot IndicatedNoN/A10/23/2026
- J-18808-Ljbffr PR Girl Manifesto
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Associate Director, Patient Support Data Strategy & Management in New York, NY vacancy
$145.2k - $195.2k
...tactics related to myBeOne Support, program education, awareness... ...Essential Functions of the job Patient Services Strategy & Execution Drive program... ...labeling and compliance standards. Manage end-to-end promotional... ...for optimization. Leverage data to inform strategy and improve...DataHourly payLocal areaWorldwide$145.2k - $195.2k
...talented and highly motivated Case Manager to support the myBeOne Patient Support Program and specialty pharmacy... .../update BeOne Corporate Account Directors, Market Access Directors, Field Account... ...Partner with Commercial Operations and Data Analytics to proactively identify...DataHourly payLocal areaShift work$124.5k - $137.5k
...insights and utilizing audience data, we work with our clients... ...and client-obsessed Associate Director, Media Strategy & Client Partnerships to lead... ...and Practice leaders to support profitability goals through... ..., pricing, and SOW management. Define clear expectations...DataFlexible hours$145.2k - $195.2k
## Associate Director, Early Patient Engagement & Professional SocietiesApply... ...early into medical strategy, clinical... ...external stakeholders to support compliant, insight-driven... ...patient experience data, patient-focused drug... ...external partners.· Manage timelines, workplans...DataFull timeLocal areaRemote work$142.4k - $224.1k
...Job Description**The Associate Director, Patient Affordability Solutions, Patient Access supports the design and ongoing... ...free-drug offerings. Manages vendor contracting... ...budget management, vendor strategy decisions.* **D,... ...* Vendor performance data, operational KPIs, patient...DataContract workFor contractorsLocal areaRelocationVisa sponsorshipFlexible hours- ...Title: Field Medical Associate Director OncologyDepartment:... ...that bring hope to patients with some of the highest... ...is to develop the strategy and tactical plan... ...necessary, and monitoring data systems.Manage MSL capabilities and... ...strategic goals.Support the generation and communication...DataWork at officeLocal areaRemote work
Sanofi
New York, NY2 days ago - ...knowledge on the latest clinical patient management strategies and emerging therapies in... ...areas? Have you supported business development efforts... ...Clinical Strategy, Associate Director to join our grant-based business... ...and publically available data) ~Independently create...DataWork at officeRemote workShift workWeekend work
WebMD
New York, NY3 days ago $157.2k - $256.6k
...diseases. We are seeking an Associate Director, Data Validation Strategy join our Clinical Data Management organization, leading the strategy... ...a meaningful difference to patients worldwide. When & where... ...drive continuous improvement Support the development of SOPs, work...DataWorldwide$191.25k - $247.5k
...DescriptionAs an Associate National Account Director, at Gilead you will... ...more about PrEP and strategies to improve patient access to Gilead’s... ...reimbursement managers, medical liaisons,... ...Marketing, etc) to support a combined customer... ...including synthesizing data and delivering a...DataFull timeContract workFor contractorsLocal areaNight shiftGILEAD Sciences
New York, NY16 hours ago$125k - $130k
...organization that supports the independently... ...and effective Associate Director, Information Security... ...provides the strategy and implementation... ...that safeguards the data entrusted to... ...Parenthood by its patients, supporters, donors... ...Security Engineer manages Information...DataFull timeWork at officePlanned Parenthood Federation of America
New York, NY16 hours ago- ...application process. Associate Director/Director, HR... ...a pharmaceutical support industry leader,... ...pride in improving patient outcomes and advancing... ...of employees and management staff. Be a role... ...and compensation strategy planning and... ...effectively leverage data to improve...DataTemporary workWork at officeLocal areaRemote workWork from homeFlexible hours
$91k - $154k
...on for details on the associate director role we have open.... ...Influencer and Social Strategy with proven expertise... ...Associate Director will support driving thought... ...Leverage insights from data-driven tools to help... ...blend of strong time management, proactivity, mentoring...DataFull timeWork at officeMSL (Global)
New York, NY16 hours ago$120k - $150k
...connecting marketing strategy, paid media, analytics... ...role We’re seeking an Associate Director, Strategy with a strong... ...to invest, how to support retail expansion, and... ...client relationships and manage 1–2 team members, working... ...product performance data to recommend where to...DataFull timeWork at office3 days per weekGrain Group
New York, NY16 hours ago- Agency:UMJob Function:Strategy and PlanningJob Subfunction... ...way that they do, the Associate Director, Strategy helps create... ...and proprietary data to develop key insights... ...paid family benefits to support you and your family.... ...directed by their agency or manager. Our objective is to...DataFull timeWork at officeLocal area3 days per week
Momentum Worldwide
New York, NY16 hours ago $120k - $130k
Agency:Remedy EdgeJob Function:Strategy and PlanningJob Subfunction:... ...PlanningJob Description:ASSOCIATE DIRECTOR OF STRATEGYWildtype is a sister... ...with account and creative managers to create brand positioning,... ...insights from a variety of data sources to ensure development...DataFull timeWork experience placementWork at officeLocal area3 days per weekMomentum Worldwide
New York, NY1 day ago$120k
...social media and influencer strategies across branded and unbranded... ...paid, owned, earned, community management, creator, and emerging social... ...ecosystems. Utilize performance data, audience signals, social... ...and professional development support to team members. Drive process...DataFull timeContract workWork at officeLocal area3 days per weekMomentum Worldwide
New York, NY3 days ago- ...Overview: As an Associate Director at Moon Rabbit, you will act as a senior... ...sits at the intersection of strategy, analytics, client... ...planning, innovation, and team management. You will strategically collaborate... ...to speak meaningfully to data, projections, outcomes, and...DataFull time
Moon Rabbit
New York, NY1 day ago $120k
...are looking for: The Associate Director, Brand Strategy is a client-facing strategic... ...dynamics, performance data, and research findings into... ...partners when needed. Support the execution of quantitative... ...answers. ~ Ability to manage multiple client workstreams...DataWork at officeLocal areaConfidential
New York, NY3 days ago- ...other cardiovascular diseases, is seeking an Associate Director, Clinical Science. You will shape the clinical and translational science strategy for BHB-1893 across the HCM spectrum. In... ...you will lead protocol design, clinical data review, and exploratory biomarker...Data
$120k - $140k
...cutting-edge technology and data-driven approach, we’re... ..., produce, and manage multi-channel campaigns... ...remember. We craft bespoke strategies that blend branded... ....The RoleAs the Associate Director, Strategy, Brand Partnerships... ....Language learning support: English and Spanish lessons...DataFlexible hoursFever
New York, NY4 days ago$160.1k - $286k
...expertise, visibility, and support required to accelerate progress. The Associate Director role will work closely... ...owners, Finance, Data, Technology, HR, and other... .... This is a hands-on strategy and analytics role.... ...a leading strategy or management consulting firm, particularly...DataFull timeWork at officeImmediate startRemote workWolters Kluwer
New York, NY2 days ago$138.5k - $265k
...What you’ll be doing...The Associate Director of Strategy will be responsible for shaping... .... This leadership role, supporting the Senior Director of... ...oversee the strategic roadmap, manage relationships with key ecosystem... ...players (including GPU and data center providers), and...DataFull timeContract workTemporary workPart timeWork experience placementWork at officeWork from homeShift work3 days per weekVerizon
New York, NY1 day ago$163.94k - $215.18k
...Description Hi, we're Oscar. We're hiring an Associate Director, Market Strategy Advisory to join our Insurance... ...growth. You will lead analyses and support development of business cases for... ...and Sales, you will translate complex data into clear recommendations and help...DataFull timeLocal areaRemote workWork from homeOscar Health
New York, NYa month ago- ...the Team Our US Marketplace Strategy & Operations team is responsible... ...the Role We are seeking an Associate Manager to join our Marketplace... ...analytical powerhouse — you let data win arguments and are... ...careers. We're committed to supporting employees’ happiness, healthiness...DataHourly payWork at officeLocal areaRemote workFlexible hours
- Agency:InitiativeJob Function:Data and AnalyticsJob Subfunction:... ...of the client's commercial strategy, therapeutic areas, competitive... ...day-to-day analytics lead supporting client discussions around campaign... ..., Data Science, and Data Management teams.Identify opportunities...DataFull timeWork at officeLocal area3 days per week
Momentum Worldwide
New York, NY16 hours ago $157.2k - $256.6k
...diseases. We are seeking an Associate Director to join our Global Patient Safety Standards &... ...Procedures (P&P) team and support of the Process Owner Network... ...prioritization and sequencing in managing procedural updates across... .... Experience with Data Privacy is a plus We are...DataWorldwide- ...the programmatic approach across multiple clients, guiding a team of analysts, data scientists, media buyers, and software engineers. As Associate Director, Programmatic, you’ll set the strategy, ensure results, and mentor the team to grow in a fast-paced environment...Data
$125k - $150k
Associate Director / Director, Data Strategy & MeasurementLocation: Remote — this is a remote, work-from-home role... ...audits and strategic reviews.• Support growth strategies, forecasting, partner... ...data literacy across Account Management, Strategy and Sales teams through...DataSummer holidayRemote workWork from homeAcceleration Partners
New York, NY16 hours ago- UnitedHealth Group’s Optum seeks an Associate Director, Experience Intelligence to lead complex,... ...enterprise priorities into actionable strategies, roadmaps, requirements, and measurable... ...outcomes across Experience Intelligence, Data Product, Analytics, and Technology. You...DataRemote job
$188k - $282k
## Associate Director, Marketing & BD Management and StrategyApplyremote type: Onsitelocations:... ...Development (M&BD) Management and Strategy role will be a key... ...cross-functional and support the collaboration and integration... ....* Partner with the Data & Analytics team to track...DataContract workWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Associate Director, Patient Support Data Strategy & Management. Be the first to apply!
Related searches
- associate client manager New York, NY
- associate director project management New York, NY
- retail associate manager New York, NY
- associate medical director New York, NY
- associate art director New York, NY
- associate creative manager New York, NY
- associate director clinical data management New York, NY
- associate director human resources New York, NY
- associate director marketing New York, NY
- remote associate product manager New York, NY