Call Center Agent

Call Center Rep- Part-Time Overnights

Saint Louis Missouri Support Services Nights Part-Time

Barnes-Jewish Hospital needs you! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part of the normal workday at Barnes-Jewish Hospital. Come join our team!

Schedule: 32 hours per week 11:30p-8a Must work every Friday-Sunday and Tuesday Mandatory overtime required Rotating holidays Must be able to train on days evenings and overnights! Come thrive with BJC HealthCare!

Overview Barnes-Jewish Hospital at Washington University Medical Center is the largest hospital in Missouri and is ranked as one of the nation's top hospitals by U.S. News & World Report. Barnes-Jewish Hospital's staff is composed of full-time academic faculty and community physicians of Washington University School of Medicine supported by a house staff of residents interns fellows and other medical professionals. Recognizing its excellence in nursing care Barnes-Jewish Hospital was the first adult hospital in Missouri to be certified as a Magnet Hospital by the American Nurses Credentialing Center.

The Barnes Jewish Hospital Operator Services department consists of professional friendly Customer Service Personnel Operators Leads Coordinator and Supervisor. It is the role of the Operator Service department to provide professional courteous fast and friendly customer service. It is our role to service the patient family and entire BJH community by ensuring they are able to reach their family friends and staff members. The Operator Services department serves as the connection between the patient family and staff for general information as well as emergent information/situations.

Role Purpose

Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.

Responsibilities

Answers and directs all inquiries from patients visitors physicians and staff to appropriate locations using an online database and printed directories. Answers incoming calls according to department guidelines. Provides paging service. Provides clerical duties organizes and maintains records. Ensures customers receive exceptional service through consistent performance answering directing and paging according to the customers request.

Minimum Requirements

Education High School Diploma or GED Experience 2 years Supervisor Experience No Experience

Preferred Requirements

Experience 2-5 years

BJC Total Rewards At BJC we are committed to providing you and your family with benefits and resources to help you manage your physical emotional social and financial well-being. Comprehensive medical dental vision life insurance and legal services available first day of the month after hire date Disability insurance* paid for by BJC Annual 4 BJC Automatic Retirement Contribution 401(k) plan with BJC match Tuition Assistance available on first day BJC Institute for Learning and Development Health Care and Dependent Care Flexible Spending Accounts Paid Time Off benefit combines vacation sick days holidays and personal time Adoption assistance To learn more go to our Benefits Summary. *Not all benefits apply to all jobs The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities duties and qualifications required of employees assigned to this job. Equal Opportunity Employer