Community Manager - Multifamily (Urdu, Hindi, or Gujarati)

Job Description

Job Description

  Company: Ashford Communities
Location: Houston, TX 77074 – Ashford Crescent Oaks
Department: Property Operations
Reports To: Regional Supervisor
Employment Type: Full-Time
FLSA Status: Exempt

Ashford Communities is seeking an experienced Multifamily Community Manager to lead one of our largest apartment communities in Houston, Texas.

Multifamily apartment property management experience is required. Candidates fluent in English and Urdu, Hindi, or Gujarati are strongly encouraged to apply. These additional language skills are highly valued in supporting resident communication and delivering an exceptional community experience.

The ideal candidate is a results-driven property management professional with strong leadership skills, financial acumen, and a proven ability to improve occupancy, resident satisfaction, collections, and overall property performance.

Why Ashford Communities?

At Ashford Communities, we're more than a property management company. We're a team committed to creating exceptional experiences for our residents and employees.

Recognized as one of Houston's Best and Brightest Companies to Work For, we offer a collaborative, performance-driven environment where employees are empowered to grow, lead, and make a meaningful impact.

If you're passionate about multifamily property management, developing high-performing teams, and delivering results, we want to hear from you!

Position Overview

The Community Manager is responsible for the overall leadership, operations, financial performance, and resident experience of a large multifamily apartment community.

This position oversees leasing, occupancy, collections, maintenance operations, vendor management, resident relations, budgeting, and team development while ensuring compliance with company standards and operational expectations.

Essential Duties & Responsibilities

Property Operations & Financial Performance

• Oversee daily operations of a large multifamily apartment community.
• Drive occupancy, leasing performance, resident retention, and overall property profitability.
• Manage property budgets, operating expenses, collections, delinquency, and financial performance.
• Monitor key performance indicators, including occupancy, renewals, collections, make-ready timelines, and NOI.
• Identify opportunities to improve operational efficiency, control costs, and maximize revenue.

Leasing, Marketing & Resident Relations

• Lead leasing initiatives to increase qualified traffic, tour-to-lease conversions, and occupancy.
• Partner with Marketing to implement effective digital and local marketing strategies.
• Conduct market surveys and evaluate competitor pricing, concessions, and occupancy trends.
• Build strong resident relationships through proactive communication, timely issue resolution, and exceptional customer service.
• Coordinate resident engagement activities and retention initiatives.
• Communicate effectively with residents from diverse backgrounds and support multilingual communication when applicable.

Team Leadership & Development

• Hire, train, coach, and develop a high-performing onsite team.
• Establish clear expectations, monitor performance, and hold employees accountable for results.
• Foster a positive, professional, and resident-focused work environment.
• Promote Ashford's core values and operational standards.

Maintenance, Make-Ready & Vendor Management

• Partner with maintenance leadership to ensure timely completion of service requests and preventive maintenance.
• Oversee make-ready operations to minimize vacancy days and ensure apartment readiness.
• Manage vendor relationships, contractor performance, purchasing, and invoice approvals.
• Conduct regular property inspections to maintain community appearance, safety, and asset conditions.

Compliance & Reporting

• Ensure compliance with Fair Housing requirements, applicable housing laws, company policies, and operational procedures.
• Prepare and review property performance reports, financial results, and operational metrics.
• Maintain accurate property records and ensure timely completion of administrative responsibilities.
• Perform other duties as assigned to support community success.

Required Qualifications

• Minimum 3+ years of direct multifamily apartment property management experience required.
• Experience in leasing, resident relations, collections, maintenance coordination, and property operations.
• Strong leadership, organizational, financial, and problem-solving skills.
• Ability to manage competing priorities in a fast-paced apartment community environment.
• Excellent written and verbal English communication skills.
• Proficiency with Microsoft Office and property management technology.
• Demonstrated commitment to exceptional customer service and operational accountability.

Highly Preferred Qualifications

• Professional conversational fluency in Urdu, Hindi, or Gujarati, in addition to English, is required for success in this role.
• Previous experience as a Community Manager, Property Manager, or Assistant Community Manager within the multifamily apartment industry.
• Experience managing or supporting a large apartment community of 400+ units.
• Proven success improving occupancy, collections, resident satisfaction, and property financial performance.
• Experience with RealPage, OneSite, or comparable multifamily property management software.
• Additional Spanish-language proficiency is a plus.

Skills & Competencies

• Leadership: Builds, motivates, and develops high-performing teams.
• Financial Acumen: Understands property budgets, revenue, expenses, delinquency, and NOI.
• Results Orientation: Takes ownership of occupancy, leasing, collections, and operational goals.
• Resident Experience: Delivers exceptional service and builds lasting resident relationships.
• Communication: Communicates professionally and effectively with residents, employees, vendors, and leadership.
• Problem Solving: Identifies challenges, develops solutions, and takes timely action.
• Accountability: Follows through on commitments and consistently delivers results.
• Technology: Effectively utilizes property management systems and operational tools.

Compensation & Benefits

Ashford Communities offers a competitive compensation and benefits package designed to support our employees' well-being, professional development, and long-term success.

Benefits include:

• Competitive base salary
• Monthly performance bonus opportunities
• Medical, dental, and vision insurance
• Life insurance and short-term disability
• Supplemental hospital and accident insurance
• Employee Assistance Program (EAP)
• Paid holidays
• Paid vacation and sick time
• Employee rental discounts
• Employee referral incentives
• Professional development and career advancement opportunities
• Ashford University leadership and learning programs
• Continuing education and tuition reimbursement
• Company-sponsored team-building and employee engagement events
• Community give-back opportunities

Our Culture

At Ashford Communities, we believe great people create great resident experiences.

Our teams embrace accountability, collaboration, continuous improvement, and a commitment to doing what's right for our residents and communities.

We work hard, celebrate success, invest in our people, and create opportunities for employees to grow their careers.

Residents Come First, Always.

Ready to Join Our Team?

If you have experience in multifamily apartment property management and are ready to lead a large Houston apartment community, we encourage you to apply.

Candidates who speak Urdu, Hindi, or Gujarati in addition to English are especially encouraged to apply.

Apply today and take the next step in your career with Ashford Communities!

Equal Employment Opportunity

Ashford Communities is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable law.

All employment decisions are based on job-related qualifications, experience, and business needs.