Case Manager

Job Description 

Job Title: Case Manager/Family Development Coach 

Location: Alianza Dominicana Cultural Center – Washington Heights 

FLSA Status: Full Time, Non-Exempt 

Classification: Please refer to EEO-1 Job Classification Guide (i.e. Executive, Professional, Administrative Support Worker, Service Worker, etc.

Department:: Case Management Program/Contract: N/A 

Reports to: CM Site Supervisor

Supervisory Responsibilities: Yes No X

Salary: $27.73 per hour, this is a non-exempt hourly position based on a 35 hours work week.

Summary:

The Case Management Department of Catholic Charities Community Services (CCCS) seeks to ensure that everyone in the community has what is necessary to live a dignified human life: shelter, food, clothing, access to services and other resources. We serve a wide population that includes immigrants, seniors, families facing financial crisis, and food insecurity. We use a strength’s based and client-centered approach in our work, always striving to help communities resolve crises, adapt and thrive.

Essential Duties and Responsibilities include the following.

Direct Client Services:

• Provides effective engagement, assessment, service planning and follow-up using a strengths based and trauma-informed approach. 

• Provides crisis intervention in emergencies and disasters around shelter, food, clothing, and other basic needs through the provision of financial assistance, food pantry, goods, advocacy, access to benefits and resources.

• Responds to disasters within the community or city as assigned and needed to provide case management support. 

• Develops a comprehensive understanding of the complex social service system and partners with clients to better navigate these networks.

• Designs and provides peer support groups in collaboration with community members.

Community Engagement:

• Provides services to the whole family including parents, children and grandparents and identifies and builds upon support systems and community networks.

• Conducts community outreach to build program capacity. 

• Develops knowledge about and maintains collaborative relationships with community agencies, other Catholic Charities Departments, Divisions, Affiliates and Archdiocesan entities.

Administrative:

• Enters information into Data Management System(s). 

• Meets program deliverables in a timely and efficient manner and works collaboratively with the funding partner (Department of Youth and Community Development—DYCD).

• Completes requests for financial assistance and gathers relevant supportive documentation in a timely, efficient, and thorough manner.

• Attends and participates in weekly supervision, monthly Department meetings, team meetings, community meetings, trainings, and other agency-related activities. 

• Assists at other sites as needed.
• Other duties may be assigned. 

Position Type and Expected Hours of Work:

• This is a full-time position. Days and hours of work are generally 9:00 AM to 5 PM Monday - Friday. Additional hours may be required to meet program deadlines, or client needs. 

Working conditions and physical demands required:

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Travel for field visits, outreach, staff meetings and/or escorting clients at least 20% of the time using reliable transportation, traversing streets, ascending/descending stairs, and exposed to outside weather conditions.

• Traverse neighborhoods that may require a high level of alertness and awareness of surroundings. 

• Work with clients who require consistent and comprehensive support, some under potentially stressful conditions. 

• Remain in a stationary position at a workstation and use a computer approximately 70% of the time. 

Qualifications:

Education and/or experience required:

• Bachelor’s degree preferred or Associate’s degree required in human services with at least two years’ experience in the social services field.

• Bilingual Spanish/English required.

Skills, Licenses, and/or competencies required: 

• Excellent interpersonal skills: the ability to work well independently and as part of a team. 

• Knowledge of social service delivery systems and local resources. 

• Excellent organizational, time-management and communication skills.

• WIFI access and an ability to successfully navigate remote technology, if needed.

• Ability to utilize Microsoft Office Suite, Google Suite, and Data Management systems built on a Salesforce platform.

Catholic Charities and Catholic Charities Community Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristics protected by law.