Front Desk Associate (Full-Time)

Job Description

Job Description

Front Desk Associate

Be the Face of Hospitality at the Holiday Inn Portland Airport.

Love Meeting New People?
As a Front Desk Associate at Holiday Inn, you are the first smile our guests see and the lasting impression they take with them. If you enjoy helping others, solving problems, and working in a fast-paced, team-focused environment — we’d love to meet you!

What You’ll Do:

• Welcome guests with a friendly, professional attitude.
• Handle check-ins and check-outs efficiently and accurately.
• Answer phones and assist with reservations.
• Provide information about hotel amenities and local attractions.
• Resolve guest questions and concerns with care and urgency.
• Process payments and balance shift transactions.
• Coordinate with housekeeping and maintenance to ensure a smooth guest experience.

What We’re Looking For:

• A great smile, positive attitude and strong customer service skills.
• Great communication and problem-solving abilities.
• Basic computer skills and comfort using multiple systems.
• Ability to multitask in a fast-paced environment.
• Dependable attendance and flexible availability.
• Previous hospitality or customer service experience preferred (but we will train the right candidate!).
• Oregon Food Handlers Card required.

Why Join Our Team?

• Competitive pay.
• Growth opportunities .
• Employee hotel discounts worldwide.

At Holiday Inn, you’re not just checking guests in — you’re creating memorable experiences.

About IHG:

Holiday Inn is part of IHG Hotels & Resorts, one of the world’s leading hospitality companies with thousands of hotels across the globe. We are committed to delivering True Hospitality for Good and creating a welcoming environment for both guests and team members.

Equal Opportunity Employer:

We celebrate diversity and are committed to creating an inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected status.