IT Support Engineer

IT Support Engineer (X3-1292318) Belfast, Northern Ireland Salary: GBP30,000 - GBP38,000 per annum IT Managed Services Support Engineer – Level 2 Location: Belfast Job Type: Full‑time REED Technology are delighted to partner with an excellent IT Organisation to recruit an additional IT Managed Services Support Engineer – Level 2 and embark on a journey to help companies navigate their digital transformation. This role involves providing high‑level support across various technology areas, focusing on desktop virtualisation technologies, both remotely and on customer premises. Day-to-day of the role: Manage and prioritise tickets logged in our IT Service Management System according to SLA agreements, risk, and time required for resolution. Maintain constant communication with customers, keeping them fully updated throughout the lifecycle of their ticket. Respond to and resolve customer issues/requests in a timely manner. Collaborate with internal teams and/or client partners to resolve issues. Provide second‑line out‑of‑hours support for specific systems and services in emergencies. Participate in site‑wide projects that support changing business and IT requirements. Maintain awareness of industry developments, assist others, and share knowledge to improve standards and develop better ways of working. Required Skills & Qualifications: Previous experience in an onsite IT support role. Proficiency in Windows Server, DHCP, DNS, and Active Directory Administration. Experience with Microsoft Exchange, Office 365, and SharePoint. Knowledge of Broadband, Wireless, and Firewall technologies. Familiarity with AV and Backup Products. Working knowledge in any of the following would be advantageous: Azure, Hyper‑V, SonicWALL, Dell Switching, ConnectWise Manage and Automate. Excellent interpersonal skills, self‑motivation, flexibility, and a team‑oriented approach. Strong problem‑solving and decision‑making skills. Exceptional customer service and care. Competitive salary and benefits package. Opportunities for professional growth and learning new skills. Supportive and collaborative work environment. Special Requirements: Out of hours call‑out once fully trained. To apply for the IT Managed Services Support Engineer – Level 2 position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role. #J-18808-Ljbffr