Dedicated Customer Care Representative (ID)

FedEx

CE Operations

CE Operations: Customer Support; Dedicated Account Desk; Dedicated Customer Support; Account Creation; Process Onboarding; Bookings; Customer Inquiry; Providing Quotes; Complaint Handling; Issue Resolution; Case Management; Service Recovery; Pro-active Prevention; Claims Handling; Escalated Issue Resolution; Tracking; Customer Relationship Management

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Interpersonal Skills; Written & Verbal Communication Skills; Team Working Skills; Microsoft Office & PC Skills; Problem Solving Skills

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

FedEx

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Vacancy posted 2 days ago

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