Information Desk Receptionist

Job Title

White Plains, New York

Job Description

Evening Work Shift: WEEKENDS

Scheduled Hours: 1 PM-9:30 PM

Hours Per Pay Period: 75

Pay Rate/Range: $20.4737-$30.7105

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Weekend Schedule: Friday, Saturday, Sunday 1:30p-9:30pm

Essential Functions and Responsibilities Includes the Following:

• Understands and adheres to the WPH Performance Standards, Policies and Behaviors.
• Greets and directs all user groups, including but not limited to patients, visitors, and vendors in a warm, friendly, professional manner.
• Accesses accurate patient information using computer; review recorded comments.
• Issues passes quickly and efficiently; enforces visitation policies.
• Maintains positive work interactions with all staff.
• Follows appropriate procedures with patients requesting copy of medical records.
• Answers phone calls and works as a liaison with all hospital units/departments.
• Follows proper procedures for vendor sign-in process.
• Sorts and readdress patient mail as needed.
• Assists and coordinates patient/visitor needs with others on the interdisciplinary care team.
• Evaluates ongoing situations, keeps Security and Department Director and Manager informed of issues.
• Coordinates volunteer help to support overall patient reception and flow throughout the CAMS building.
• Performs all other related duties as assigned.

Education & Experience Requirements

• High School Diploma or GED required- must be able to read and write English.
• Proficient computer skills including Microsoft Outlook, Word and aptitude for learning new software systems
• Previous customer service experience interacting with diverse public preferred.
• Bilingual in Spanish a plus.
• Mandatory in-service training as needed.

Core Competencies

• Excellent communication/interpersonal skills.
• Teamwork and problem solving skills.
• Maintain composure and professional demeanor under pressure.
• Conflict resolution skills.
• Adaptability to new situations/procedures.
• Strong organization skills/attention to detail.

Physical/Mental Demands/Requirements & Work Environment

Must practice patience, tact and caring nature at all cabinets. Frequently move boxes of visitor passes and other supplies and position self to store supplies in time. Must be able to remain in stationary position majority of Hospital. Must be able to move throughout the task. to work in fast-paced environment and multi-High energy level. AbilityMay be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital's SDS (Safety Data Sheet) data base and may be accessed through the hospital's Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at the hospital switchboard, saved on a disc.

White Plains Hospital Medical Center is an equal employment opportunity employer. White Plains Hospital Medical Center will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.