Front Office Associate

Overview RAYUS Radiology is looking for a Front Office Associate to join our team. As a Front Office Associate, you will be responsible for providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a part-time position working every Monday and Wednesday from 1:00pm–9:30pm, and every other Friday from 1:00pm–9:30pm as well as every other Saturday from 7:00am–3:30pm. Responsibilities Registration —Greet and check in patients scheduled for imaging services; process payments and copays as needed; answer phones and handle calls efficiently and friendly; field phone calls appropriately for Center Team Members; act as liaison between imaging technologists and patients waiting for exams; relay messages regarding scanner status and other Clinic information; maintain the front office lobby area; organize coffee supplies and assist with general office cleanup; order office supplies; maintain supply of patient information sheets; push patient imaging via electronic interfaces; complete patient appointment confirmation calls and provide preparation instructions; fax/scan reports, billing information, and medical release forms as requested. Scheduling —Arrange transportation, interpreters, and hotel accommodations for patients when appropriate; enter and submit patient exam orders; verify patient exam orders match exam schedules; schedule referrals and ensure proper authorizations are obtained; schedule walk-in patients; process requests for image orders and CDs from referring physicians and patients; maintain an up-to-date and accurate database of current and potential referring physicians. Insurance —Verify patient’s insurance coverage; pre-certify all patient exams with the patient’s insurance company; obtain insurance authorizations; apply knowledge of insurance carriers (e.g., Medicare) and procedures that require waivers to obtain pre-authorization, if needed, prior to patient appointments; facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys and insurance companies following Company guidelines. Other tasks —Complete other tasks and projects as assigned. Qualifications Required: High School Diploma, or equivalent One (1) year of Customer Service experience Proficient in using computer systems and typing Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel Preferred: Previous medical office experience Medical terminology and office background Insurance knowledge Bilingual About and Benefits RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services — all to provide the highest level of patient care possible. We offer benefits (based on eligibility) including medical, dental and vision insurance, 401k with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more. Visit our career page to see them all at DailyPay implementation is contingent upon initial set-up period.

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