Technology Analyst

Under general direction, oversees the more difficult and complex aspects of the systems and services development and improvement cycle, including needs analysis, cost-benefit analysis, structured systems and business interface analysis and design, feasibility analysis, technology and software assessment, user research needs analysis, project planning and management, system implementation and testing, conversion to production status, technical and procedural documentation, user training, and post-implementation assessment and administration. ESSENTAL DUITES: According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job class and are not intended to be an inclusive list; may include additional duties as assigned. 1. Identify opportunities for improving business processes through automation; assist in the preparation of proposals to develop new systems, interfaces, and business processes. 2. Analyze business and user needs; research and evaluate software on multiple platforms to assist users to meet their departmental goals; assist in developing the success criteria for digital products and services. 3. Determine service or system requirements; develop or modify and document general system design; write detailed design specifications; conduct "walkthroughs" for proposed solutions to system problems. 4. Analyze the feasibility of and develop requirements for new systems and enhancements to existing systems; ensure the system design fits the needs of the users. 5. May implement and enhance software; develop, test, debug and deploy new/modified programs. 6. Provide technical support for digital products and services; consult on the analysis of an application; troubleshoot system problems; implement solutions. 7. Conduct system analysis and may conduct development or configuration activities for complex systems; document new and modified systems and programs; coordinate user training in new capabilities; may convert changes from test to production. 8. Interface with users to determine system needs and requirements; conduct research, interviews, and usability testing; collect and analyze user feedback and service performance to inform system, process, or service improvements; instruct users on newly implemented systems; define system requirements; may design and code programs; review impact of system modifications on existing systems. 9. Prepare, or assist clients in preparing, service requests to implement system changes; determine level of effort required and the cost of implementing service requests; prioritize re-quests. 10. May provide technical production support for on-line and batch systems; assist with setting processing schedule; update and produce reports. 11. Coordinate with outside vendors and contractors to complete projects and service re-quests; define, assign and evaluate their work. 12. May determine structure of databases; normalize data; perform conversion of data be-tween platforms; design, develop and generate routine and ad hoc reports in response to user needs. 13. Determine security levels for systems to ensure data integrity; test database applications to assure functionality and effectiveness in performing to desired specifications. MINIMUM QUALIFICATIONS 1. Current Permanent Civil Service City Employee in Class 1052, who has passed probation. Note: Applicants do not need to have passed probation to apply, but they must have passed probation to be hired AND 2. Education: An associate degree in business administration, public administration, information systems, economics, finance, computer science, UX/UI design or a closely related field from an accredited college or university OR its equivalent in terms of total course credits/units [i.e., at least sixty (60) semester or ninety (90) quarter credits/units with a minimum of twenty (20) semester or thirty (30) quarter credits/units in one of the fields above or a closely-related field] AND 3. Experience: Three (3) years in the information systems field, including system analysis, business process design, development and implementation of business application solutions or IT project management Substitution: One year of additional experience as described above may be substituted for the required degree. Completion of the 1010 Information Systems Trainee Program may be substituted for the required degree. Verification of Education and Experience: Every application is reviewed to ensure that you meet the minimum qualifications, as listed in the job ad. Review SF Careers Employment Applications for considerations taken when reviewing applications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. If education verification is required, information on how to verify education requirements, including verifying foreign education credits or degree equivalency, can be found at Note: Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. SELECTION PROCEDURE/ EXAMINATION REQUIREMENTS Training and Evaluation Questionnaire (100% Weight) After application submission, qualified candidates will be invited via email to complete a Training and Evaluation Questionnaire as part of the online employment process. Please answer the Training and Evaluation Questionnaire carefully and thoroughly. It will serve as the assessment for this recruitment and will be used to determine your eligibility for this recruitment as well as your score and rank on the eligible list. Qualified candidates will be ranked on the eligible list based on their amount of qualifying experience for the 1053 Technology Analyst/Designer - Senior class, along with any additional qualifying points (e.g., promotive status), as outlined in Civil Service Commission (CSC) rules. All work experience, education, training and other information provided should also be included in the work history and/or education sections of your SmartRecruiters application and is subject to verification. Eligible List/Score Report: A confidential eligible list of applicant names that have passed the civil service examination process will be created and used for certification purposes only. An examination score report will be established, so applicants can view the ranks, final scores and number of eligible candidates. Applicant information, including names of applicants on the eligible list, shall not be made public unless required by law. However, an eligible list shall be made available for public inspection, upon request, once the eligible list is exhausted or expired and referrals resolved. The eligible list/score report resulting from this civil service examination process is subject to change after adoption (e.g., as a result of appeals), as directed by the Human Resources Director or the Civil Service Commission. The duration of the eligible list resulting from this examination process will be 6 months and may be extended with the approval of the Human Resources Director. To find Departments which use this classification, please see please see the city’s Position Counts by Job Codes and Departments. Terms of Announcement and Appeal Rights Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. [Note: The correction of clerical errors in an announcement may be posted on the Department of Human Resources website at The terms of this announcement may be appealed under Civil Service Rule 110.4. Such appeals must be submitted in writing to the Department of Human Resources, 1 S Van Ness Avenue, 4th Floor, San Francisco, CA 94103-5413 by close of business on the 5th business day following the issuance date of this examination announcement. Information concerning other Civil Service Commission Rules involving announcements, applications and examination policies, including applicant appeal rights, can be found on the Civil Service Commission website at Additional Information Regarding Employment with the City and County of San Francisco Information About The Hiring Process Conviction History Employee Benefits Overview Equal Employment Opportunity Disaster Service Worker ADA Accommodation Seniority Credit in Promotional Exams Right to Work Copies of Application Documents Diversity Statement The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law. If you have any questions, you may contact Vanessa Quintano at View email address on click.appcast.io or at View phone number on click.appcast.io. Recruitment ID: 166866 FOR CURRENT CITY EMPLOYEES ONLY. This is a Promotional Only recruitment in accordance with Class-Based Test (CBT) Civil Service Rules. This recruitment is restricted to current permanent civil service employees of the City and County of San Francisco, San Francisco Unified School District, or City College of San Francisco who are working within the immediate lower-level classification, 1052 Technology Analyst/Designer Application Opening: August 21, 2026 Application Deadline : The final day to apply is September 3, 2026 Salary Range : $134,082 - $168,688 yearly San Francisco is a vibrant and dynamic city, on the forefront of economic growth & innovation, urban development, arts & entertainment, as well as social issues & change. This rich tapestry of culture and ideas is sustained by our City's commitment to heighten the quality of life for the diverse population of San Franciscans and residents of the greater Bay Area. Our employees play an important role not only in making our City what it is today, but also in shaping the future of San Francisco. OUR COMMITMENT TO RACIAL EQUITY As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. #J-18808-Ljbffr