IA-DOM-DOIT-ITS3-Infrastructure & Identity Systems Engineer

The Iowa Department of Management (DOM) is seeking a skilled Infrastructure Technical Specialist (ITSS) with expertise Print Administration, OKTA, and OKTA ASA.


Limit submittals to candidates in the Des Moines metro.


Job Title: Infrastructure &Identity Systems Engineer
Agency: Iowa Department of Management (DOM)

The Iowa Department of Management(DOM) is seeking an experiencedInfrastructure & Identity Systems Engineer with deep technical expertise inprinter administration, OKTA, and OKTA Advanced Server Access (ASA). This role focuses on managingenterprise-wide installations, updates, and upgrades, while ensuring robustsecurity protocols are maintained in the Okta environment.

Key Responsibilities:

• Lead printer administration and management across the organization.
• Manage Fairfax systems and Secure Doc functionality.
• Execute installations, updates, and system upgrades for enterprise infrastructure.
• Implement and maintain advanced system security methods and techniques.
• Create and maintain detailed documentation critical for system rewrites and ongoing operations.
• Collaborate effectively with cross-functional teams to ensure seamless workflow and communication.
• Provide on-call support for nightly and weekend patching, upgrades, and troubleshooting.
• Independently learn and adapt to new systems, processes, and business functionality.

Required Skills and Experience:
Candidates must demonstrate at least 8 years of experience in the following areas:

• Printer administration and management.
• Fairfax system management.
• Secure Doc administration.
• Basic system management processes and systems.
• Information management, file structure, and data representation.
• Advanced system security methods and techniques.
• Delivering assigned tasks with accuracy and adherence to quality standards.
• Strong verbal and written communication skills to collaborate with multiple teams.
• Attention to detail, particularly in generating documentation foundational to system rewrites.
• Working independently with minimal supervision or guidance.
• A proactive approach to learning new systems and processes.

This senior-level position requires a highly motivated and skilled individual who thrives in a collaborative, fast-paced environment while maintaining the ability to work autonomously. Clear and precise communication, paired with a detail-oriented mindset, is essential for success in this role.

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceDemonstrated experience with Printer administration and managementRequired8YearsDemonstrated experience Fairfax managementRequired8YearsDemonstrated experience Secure Doc (WinMagic) administrationRequired8YearsKnowledge of basic system management (troubleshooting) processes/systemsRequired8YearsKnowledge of information management, file structure, and data representationRequired8YearsKnowledge of advanced system security methods and techniques (for example Crowdstrike, Defender, Manage Engine Endpoint Central)Required8YearsComplete assigned task; communicate accurate and useful status updates; follow quality standards; Ability to work in a team environmentRequired8Yearsstrong communication skills; both written and spokenRequired8YearsPerform on-call duties for nightly and weekend patching/upgrades/troubleshooting as neededRequired8YearsAttention to detail for documentation purposes .Required8Yearsclear, strong and precise Verbal and written communication skills are needed in order to work and coordinate with multiple teams.Required8YearsWork independently with little supervision or guidance.Required8YearsWillingness to independently dive in and learn new systems, processes, and business functionality.Required8Years
Questions

No.QuestionQuestion1Absences greater than two weeks MUST be approved by CAI Management in advance, and contact information must be provided to CAI so that a resource can be reached during his or her absence. The Client has the right to dismiss the resource if she or he does not return to work by the agreed upon date. Do you agree to this requirement?Question2The Contractor must report any disciplinary action, misdemeanor, or felony convictions to the State for any temporary IT staff provided. Do you agree to this requirement?Question3What is your candidate's email address?Question4Have you completed and submitted the Right to Represent form, making sure to do so exactly as instructed? The form is located at hourly Vendor Rate for this position is 0000. Do you agree to this requirement?Question6PROVIDE CANDIDIDATES CURRENT LOCATION (CITY/STATE) HERE: Question7SHOW YOUR WORK - In the summary of qualifications field under the details tab of the candidate's profile, you should explain why your candidate is the best fit for this position. !!!! confirm that you have thoroughly validated and attested to the accuracy of the credentials listed throughout this candidate's VectorVMS profile and resume according to Section 5.2.5 of ITS-009440. Do you confirm? Candidates will get rejected if an agency cuts and pastes the candidates' resumes into this field [REQUIRED] Question8Use of AI is Strictly Prohibited: !!!! be advised that the use of AI-generated responses during screenings and interviews is strictly prohibited. Confirm that your candidate has been informed of this policy and agrees to adhere to it. Non-compliance will result in disqualification from the interview process. Question9Background Check Requirements: DOM contractor personnel are required to undergo additional background check investigations (run by DOM) before starting, requiring the completion of several waiver forms & fingerprint processes. The selected candidate will be responsible for completing all the necessary waiver forms, scheduling and completing the fingerprinting process, and returning all completed items to DOM for processing. This is in addition to the National Criminal and Sex Offender check that the vendor Question10Provide candidates with the complete physical address where the DOM DoIT Background Check form and fingerprint cards must be mailed. [REQUIRED] - Failure to provide accurate information will result in disqualification. Question11INTERVIEW DATES: Interviews will be conducted on [January 21,22,23] Only submit candidates available for interviews on the date(s) provided.