IT Onsite Technician

Role:

• Provide day to day local/remote desktop support
• Handle inbound calls and answer questions
• Troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system
• Printer support (Installation)
• Conference Room support (Equipment setup and troubleshooting)
• Network support (standard patching and cabling)
• Ability to build relationships
• Excellent time management skill
• Experience in OS, Apps and H/W installation and troubleshooting depending on project products
• Problem solving
• Customer focus
• Resilience
• Analytical thinking

Requirements:

• Knowledge of Active Directory, MS Intune, standard corporate software (VPN, AV, Office 365, etc.)
• Familiarity with Mac OS would be a plus
• Basic support for Mobile devices, Meeting rooms equipment, MF Printers,
• Able to work under pressure/busy environment
• This role is a Salary Non-exempt position with a targeted salary range of $46,100.00 USD.

Benefits:

• Buddy program
• Dental insurance
• Health/ Medical insurance
• Internal career development program
• Life insurance
• Onboarding program
• Unlimited employment contract
• Vision Insurance

Be part of Us:

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.