Global Transportation Supervisor - Compliance

Job Summary Responsible for ensuring the quality, accuracy, and regulatory integrity of the U.S. import compliance program, overseeing team operations, managing customs entry audit and duty drawback programs, and acting as the main escalation point for import-related issues, including regulatory inquiries, broker performance, and classification disputes. Job Responsibilities Team Supervision & Quality Assurance Supervise daily workflow within the US Import domain, including transaction queue management, workload prioritization, and escalation triage Conduct performance reviews and provide ongoing coaching Contribute to merit and compensation decisions Design and maintain quality assurance protocols with risk-tiered review structures and defined escalation triggers Ensure team output meets compliance standards without requiring review of every transaction Import Entry Audit Program Own and operate a systematic entry audit program for US import activity Define and apply a risk-tiered sampling methodology using ACE data as the primary source Categorize and track errors by type, classification, valuation, and country of origin Report findings to management on a regular cadence Monitor import entry error rate as a program metric Duty Drawback Program Management Own the end-to-end data pipeline for the duty drawback program in coordination with the drawback broker Maintain import-to-export entry linkage integrity Manage the three-year statute timeline Monitor claim submission rates against eligible entries Evaluate broker performance against program expectations and escalate deficiencies Customs Broker & Forwarder Accountability Manage relationships for US import lanes Define and track KPIs (entry accuracy, classification error rate, liquidation cycle time, CF-28/29 response quality, AES filing accuracy) Conduct structured performance reviews on a regular cadence Distinguish between routine corrections and formal escalations, documenting both Regulatory Escalation & Independent Problem-Solving Serve as the primary escalation point for regulatory questions, discrepancies, disputes, and government inquiries Reconstruct incomplete entry records using ACE, Oracle GTM, and supplier documentation Respond to CF-28/29 correspondence within required deadlines Develop and defend HTS classification positions using GRI methodology, chapter notes, explanatory notes, and CROSS rulings Determine when external counsel is needed and prepare complete referral documentation Compliance Metrics & Management Reporting Monitor and report key import compliance metrics (error rate, drawback recovery rate, broker KPI performance, audit findings) Deliver reporting on a structured cadence Translate data into actionable insights for management SOP Ownership & Onboarding Implement and maintain SOPs, compliance checklists, and classification workflow standards Lead onboarding and functional training for new team members Coordinate on regulatory developments, resource needs, and escalated matters requiring higher-level engagement Job Qualifications Bachelor's Degree in Logistics Management preferred or equivalent Minimum of 6 years’ progressive experience in a related field 4‑6 years’ experience with import/export trade compliance and logistics 5 years Supervisory experience Expert knowledge of supply chain and logistics terminology Knowledge of regional customs regulations and US trade regulations (plus export experience) a plus Experience with import/export documents and global business regulations Effective communication across organizational layers Experience with Global Trade Management systems (Oracle GTM, Amber Road, etc.) Proficient in web-based applications and MS Office Understanding of VAT regulations a plus Knowledge of other global import/export regulations a plus Professional integrity and professionalism, especially with complex, sensitive matters Broker's License a plus Essential Physical Demands Sitting: Frequently Standing: Constantly Walking: Frequently Stooping, kneeling, crouching: Frequently Reaching 30” to 72”: Constantly Eye/hand coordination: Constantly Lifting (up to 50lbs): Frequently Lifting Overhead: Occasionally Carrying: Frequently Twisting/Turning: Frequently Fine Motor Coordination (keying, labeling): Occasionally Fine Motor Coordination (pinch, tool use, stripping wire): Frequently Fine Motor Coordination (pick & place small parts): Constantly Gripping/Grasping: Frequently Climb (more than 2 steps): Occasionally Working Environment Work near moving machinery: Constant Fumes or airborne particles: Frequent Toxic or caustic chemicals: Frequent Risk of electrical shock: Frequent Heat (non‑weather extremes): Occasional Non‑climate controlled environment: Constant Reporting Structure This position manages people. Level of Autonomy Work is accomplished with limited direction, determines and develops approach to solutions, and is evaluated upon completion to ensure objectives have been met. Compensation & Benefits Salary range: $75,600 to $94,500. Compensation may include variable incentives such as bonuses or commissions. Certain positions may also receive additional variable incentive compensation not included in base salary. Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Competitive pay, Profit Sharing, 401(k) Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program #J-18808-Ljbffr World Wide Technology