Senior Manager, Senior Hunger Strategies Operations

Location: Washington, DC 20017. Position Type: Full Time. Salary: $83,800.00 - $113,400.00 annually. Description The Senior Manager, Senior Hunger Strategies Operation is responsible for leading the execution of Commodity Supplemental Food Program (CSFP) and Senior Hunger operations to ensure programs maintain appropriate caseload levels and remain compliant with all federal, state, and organizational requirements. This role is critical in shaping and advancing operational models that are equitable, efficient, scalable, and responsive to the needs of current and future participants. The Senior Manager provides direct leadership to a team that includes truck drivers, van drivers, inventory personnel, and operational staff while overseeing all aspects of Senior Hunger and inbound operations. Responsibilities include inbound receiving, commodity ordering and receipt, inventory management and accuracy, warehouse coordination, transportation oversight, and vehicle repair and maintenance. This position ensures operational excellence through strong process management, cross‑functional collaboration, regulatory compliance, and continuous improvement initiatives that support CAFB’s mission and strategic distribution goals. Essential Functions Facility Oversight – 50% Order CSFP commodities through USDA systems, including WBSCM, in alignment with State Agency guidance and program requirements. Submit monthly FNS‑153 and other required reporting documentation timely and accurately. Oversee the receipt and processing of CSFP Direct and Multifood orders within required timelines, ensuring all receipts are accurately entered into WBSCM and internal inventory systems. Manage inbound receiving operations, including scheduling, unloading, inspection, product verification, documentation, and system receipting for inbound deliveries across dry, cooler, and freezer environments. Ensure inbound deliveries are properly staged, inspected, and put away in designated warehouse locations according to established SOPs. Maintain inventory accuracy and ensure inventory transactions are completed timely and correctly within warehouse management systems. Develop, implement, and enforce SOPs related to inventory control, inbound operations, product handling, storage practices, cycle counts, staging, and warehouse organization. Oversee inventory rotation and monitor expiration/use‑by dates to ensure compliance with USDA regulations, food safety standards, and FIFO practices. Conduct and oversee monthly inventory counts and recurring cycle count programs for CSFP commodities and other assigned inventory categories. Evaluate inventory movement and warehouse slotting strategies to improve product flow, maximize storage utilization, and support operational efficiency. Maintain safety, sanitation, housekeeping, and AIB readiness standards within CSFP, inbound, and assigned warehouse areas. Coordinate closely with the CSFP Program Manager, Senior Director of Food Resources, Transportation, and Inventory teams to align operational priorities and ensure service continuity. Communicate with program staff to support monthly packing menus, product allocations, and inventory planning activities. Ensure commodities and products are accurately pulled, staged, and prepared for packing and distribution operations. Investigate and resolve inventory discrepancies, receiving issues, damaged product concerns, and operational variances in a timely manner. Transportation Operations – 30% Collaborate with senior leadership to ensure drivers and transportation operations are functioning safely, efficiently, and in alignment with operational goals. Develop and maintain standard delivery routes and transportation schedules based on site distribution requirements and organizational needs. Coordinate with transportation leadership to maximize fleet utilization, scheduling, and routing for operational efficiency and customer service levels. Support driver safety initiatives, DOT compliance, and transportation training programs to reduce preventable accidents and minimize operational risk. Ensure all transportation activities comply with federal, state, and DOT regulations related to fleet operations and driver safety. Coordinate with transportation and fleet partners to ensure vehicles are properly maintained and serviced according to lease agreements and preventative maintenance schedules. Monitor transportation-related KPIs, vehicle utilization, maintenance trends, and operational performance metrics. Support emergency response operations, schedule adjustments, and cross‑functional transportation needs as required. Volunteers & Packing Operations – 20% Partner with the Volunteer Department to coordinate volunteer schedules and support staffing plans for CSFP packing operations. Oversee volunteer‑supported packing activities to ensure compliance with program standards, food safety requirements, and operational expectations. Ensure CSFP boxes and related distributions are packed accurately and consistently according to program requirements. Oversee packing operations and workflow coordination to ensure efficiency, accuracy, and timely completion of packing activities. Support continuous improvement initiatives related to volunteer engagement, packing flow, workspace organization, and operational productivity. Qualifications Bachelor’s degree preferred or equivalent combination of education and 3–5 years of management experience in a warehouse, distribution, logistics, transportation, or inventory environment. Experience managing inbound operations, inventory control, warehouse processes, and transportation activities. Demonstrated leadership, problem‑solving, process improvement, and procedural development skills. Strong interpersonal, organizational, and communication skills with the ability to lead and motivate teams. Ability to work independently while managing multiple priorities in a fast‑paced operational environment. Other Skills and Abilities Strong computer and systems skills, including Microsoft Office Suite with advanced Excel proficiency preferred. Knowledge of warehouse inventory systems, transportation tracking systems, barcoding systems, and ERP/WMS platforms. Proficiency in SharePoint and other document management platforms used to store, organize, and maintain operational records. Certification to safely operate warehouse equipment including forklifts, pallet jacks, and other material handling equipment. Ability to multitask and effectively lead operational teams throughout the workday. Strong analytical and organizational skills with the ability to interpret operational data and identify trends. Demonstrates attention to detail and strong follow‑through on operational processes and compliance requirements. Exhibits creativity and initiative in solving operational challenges and improving workflows. Excellent verbal and written communication skills with the ability to collaborate cross‑functionally. Knowledge of the DC metropolitan area preferred. Physical Demands and Working Conditions Ability to sit, stand, walk, bend, and move throughout warehouse and office environments for extended periods. Frequently lift office supplies, warehouse materials, or food products up to 40 pounds. Work environment includes warehouse, distribution center, office, cooler/freezer environments, and community‑based settings. Ability to work regular business hours with flexibility to support extended hours, weekends, special events, emergency operations, or peak operational periods when necessary. Local travel throughout Washington, DC, Maryland, and Virginia may be required. Ability to manage tight deadlines and support additional organizational activities as needed. Reporting Managing Director of Operations Compensation $83,800 to $113,400 / annually Schedule Regular work hours Monday through Friday 8‑5, with weekends or extended hours for special events. NOTE Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Benefits Competitive compensation and benefits. Free onsite parking. Complimentary shuttle to metro (DC). Professional development and growth opportunities. Volunteer opportunities. Fun work in a diverse environment. #J-18808-Ljbffr Capital Area Food Bank