Collections Associates

Job Description

Job Description

Industry: Industrial Materials / Manufacturing / Distribution
Employment Type: Contract
Department: Accounts Receivable / Finance
Reports To: Accounts Receivable Manager

Contract Duration: 6-7 Months
Work Location: Tampa, FL
Pay Rate: $25/Hr.

Position Summary

We are seeking a detail-oriented and results-driven B2B Collections Associate to support our Accounts Receivable team within the industrial materials industry. This position will be responsible for managing an assigned portfolio of commercial customer accounts, reducing outstanding receivables, resolving payment issues, and maintaining strong professional relationships with customers.

The ideal candidate has experience with B2B collections, commercial credit, accounts receivable, or industrial/manufacturing customers and is comfortable communicating with purchasing departments, accounts payable teams, buyers, controllers, and other customer stakeholders.

Key Responsibilities

• Manage a portfolio of commercial customer accounts and actively monitor outstanding balances.
• Conduct timely collection activities through phone, email, and other appropriate communication channels.
• Contact customers regarding past-due invoices, payment commitments, short payments, deductions, and account discrepancies.
• Research and resolve invoice disputes in collaboration with Sales, Customer Service, Operations, Shipping, and Accounting teams.
• Obtain and document customer payment commitments and follow up to ensure payments are received as promised.
• Review customer account activity, aging reports, credit limits, payment history, and open invoices.
• Reconcile customer accounts and identify unapplied cash, duplicate payments, credit memos, pricing discrepancies, freight charges, and other account issues.
• Investigate deductions related to pricing, quantities, freight, quality claims, returns, purchase orders, or delivery discrepancies .
• Escalate seriously delinquent or high-risk accounts according to company credit and collections procedures.
• Assist with placing accounts on credit hold when appropriate and coordinating release requirements.
• Maintain accurate and thorough collection notes and customer account documentation within the ERP/accounting system.
• Work closely with Sales and Account Management to resolve customer issues while maintaining appropriate credit and collection controls.
• Prepare or assist with weekly and monthly aging, collection, and delinquency reports.
• Meet established collection, aging, cash-receipt, and productivity objectives.
• Maintain professional customer relationships while communicating firmly and effectively regarding payment obligations.
• Perform other Accounts Receivable and collections-related duties as assigned.

Required Qualifications

• 2+ years of experience in B2B collections, Accounts Receivable, credit, or commercial finance .
• Experience collecting from business customers rather than primarily consumer accounts.
• Strong verbal and written communication skills.
• Comfortable making collection calls and negotiating payment arrangements.
• Strong attention to detail and ability to research account discrepancies.
• Ability to prioritize a high-volume portfolio of customer accounts.
• Proficiency with Microsoft Excel and standard Microsoft Office applications.
• Experience working with an ERP, accounting, or Accounts Receivable system.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Professional, persistent, and solutions-oriented approach to customer communication.