Customer Communications Specialist

Customer Communications Specialist (Union Position) Location: Newark Liberty International Airport (Newark, NJ) Pay: $21.10/hour At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails and trams, to turnkey systems, services, infrastructure, signaling and digital mobility, we offer our customers the broadest portfolio in the industry. Every day, more than 80,000 colleagues lead the way to greener and smarter mobility worldwide. Your future role Take on a hands‑on role where clear, real‑time communication makes a direct impact. As a Customer Communications Specialist, you'll keep passengers, airport partners, and internal teams informed—especially during service disruptions—helping ensure a smooth and safe travel experience. Working alongside a collaborative and fast‑paced team, you'll monitor system activity, respond quickly to operational changes, and deliver accurate updates when they matter most. Responsibilities Communicating real‑time service updates to passengers and stakeholders Supporting response efforts during AirTrain service disruptions Coordinating with operations, maintenance, and airport teams Ensuring all communication channels (PA systems, radios, intercoms) are ready and functioning Contributing to basic reporting and system monitoring activities Success metrics Passengers receive timely, clear, and consistent information Communication supports efficient operational recovery Stakeholders remain aligned during fast‑changing situations Systems are checked regularly and ready for use Information is delivered confidently, even under pressure All about you We value attitude, reliability, and communication skills. You don't need to meet every requirement to apply—we're looking for candidates who are ready to learn and grow. Strong communicator with the ability to stay clear and calm under pressure Quick thinker who can respond in real time without hesitation Customer‑focused mindset with attention to detail Comfortable working in a structured, team‑based environment Able to collaborate across operations, maintenance, and external partners Experience with radios, intercoms, or similar systems is helpful (not required) Things you'll enjoy A stable, union role with competitive hourly pay ($21.10/hour) A dynamic work environment where no two days are the same The opportunity to support critical airport transportation operations Working alongside experienced, supportive colleagues Career development opportunities within a global organization Important to note This is a union‑represented position supporting operations at Newark Liberty International Airport. As a global business, we are an equal‑opportunity employer that celebrates diversity across the 63 countries we operate in. We are committed to creating an inclusive workplace where everyone is respected, supported, and able to succeed. #J-18808-Ljbffr