Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Simple IRA
• Hiring bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
Our agency opened in 2016 and is built on real experience and a strong team foundation. After spending 13 years as a team member, I understand firsthand what it takes to support, develop, and appreciate a great team. Today, our close-knit office of five works together to create a positive, supportive environment where everyone plays an important role.

We believe in taking care of our team and investing in their growth. We offer team lunches, outings, and team-building events, along with support for personal development. Team members also enjoy free snacks and drinks, health benefits, a Simple IRA, and hiring bonuses.

Our culture is built around positivity, teamwork, and a work-hard, play-hard mindset. We’re looking for someone who is coachable, bright, friendly, and truly enjoys working with others. If you’re someone who values teamwork, great customer service, and a supportive office environment, this could be a place where you feel right at home and continue growing your career.

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Charlotte Weaver - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. 

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates. 

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.