General Manager

General ManagerNC State Dining is seeking a dynamic, strategic, and entrepreneurial General Manager to lead operations at Fountain Dining Hall. Serving as the primary operational and administrative leader for this major residential dining unit, the General Manager ensures exceptional culinary quality, operational efficiency, and financial stewardship. This role requires a dedicated change agent who thrives on building strong teams, driving marketing strategies to campus partners, maintaining top-tier safety standards, and providing outstanding service to the NC State community.Key Responsibilities:Strategic Leadership & Unit OperationsOperational OversightWorkflow OptimizationStrategic MarketingFinancial Administration & AnalyticsPeople Management & Team DevelopmentCompliance, Safety & SanitationCommunication & Customer RelationsOther Responsibilities:Models the Division's mission and values, introduces the Division's mission and values to the employees, and fosters a positive, cohesive workplace and congeniality among co-workers. Understands the goals and culture of the organization, and understands how employees' work activities, teamwork, and customer service impact clients. Works with supervisor and colleagues to understand these goals and the workplace culture. Due to operational needs of the NC State Dining department, an employee may be assigned to work in any NC State Dining department including, but not limited to, catering and special events. Performs other duties as assigned to ensure NC State Dining business needs are met.Qualifications:Minimum Education and Experience: Bachelor's Degree in Dietetics, Home Economics, Hospitality Management or related discipline and one year of food management experience; or Associate's degree in a related discipline and three years of food management experience; or an equivalent combination of training and experience.Other Required Qualifications:Demonstrated experience supervising staff in the food service industry, including hiring, coaching, training, employee development, and team building. Demonstrated management experience in planning, forecasting, ordering, and budgeting. Demonstrated commitment to providing outstanding customer service, with the ability to remain professional and respectful when working under pressure and responding to challenging situations involving customers and team members. Advanced proficiency with menu management systems, spreadsheets, word processing, email, and other computer applications, with the ability to quickly learn and use new software programs. Demonstrated written and verbal communication skills, with the ability to communicate effectively and professionally with customers, peers, supervisors, and employees at all levels of the University. Demonstrated ability to analyze and resolve both routine and complex operational problems using sound judgment. Demonstrated ability to work effectively in a fast-paced environment while consistently meeting performance goals, completing tasks accurately, and managing competing priorities. Demonstrated ability to follow written and verbal instructions with accuracy and attention to detail. Working knowledge of food service equipment, cooking methods, measurements, food safety, and sanitation practices. Demonstrated commitment to following established safety procedures and protocols while working with sharp equipment (including knives and slicer blades) and hot equipment such as ovens, fryers, grills, steam tables, and hot food pans. Ability to perform the physical demands of the position, including frequent bending, twisting, pushing, and pulling, and working in both hot and cold kitchen environments. Ability to lift up to 30 pounds overhead and up to 60 pounds on occasion, with or without reasonable accommodation.Preferred Qualifications:3 years management experience (planning, forecasting, ordering, budgeting) 5 years experience with customer service 3 years supervisory experience with hiring, coaching and training employees 4 years advanced menu management system, immediate spreadsheets and word processing, and email utilization on a regular basis 3 years demonstrated experience in verbal and written communication skills 5 years demonstrated experience in problem solving complex and routine problemsRequired License(s) or Certification(s): ServSafe certification or the ability to obtain within 90 days of employment. Certification must be maintained as a condition of employment.