Onsite Community Manager

Onsite Community Manager

With more than 225 branch offices across North America, Associa is building the future of community for nearly five million residents worldwide. Our 11,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 43 years, Associa has brought positive impact and meaningful value to communities.

The Onsite Community Manager oversees all administrative, maintenance, and projects to ensure the betterment of the community. The Onsite Community is the liaison among the homeowners, members of the Board of Directors, Committee Members, the association management staff, and maintenance vendors and contractors.

This is a full time, onsite role, located downtown Richmond.

Daily responsibilities:

• Onsite Manager working at the Front Desk.
• Meet and greet homeowners, residents, guests, vendors, and contractors.
• Research and respond to inquiries in-person, by phone, and email.
• Manage all mail, email, and mass email correspondence and monthly newsletters to homeowners and members of the Board of Directors.
• Walk and inspect community to ensure HOA rules and regulations are followed and community is well maintained.
• Issue HOA violations notices to homeowners; follow up to ensure violations were corrected.
• Contact outside maintenance contractors and vendors for maintenance repair and service.
• Perform light maintenance, s.a changing light bulbs.
• Communicate with contracted porter staff on work that needs to be done.
• Schedule and facilitate monthly board meetings.
• Review financials and delinquency reports, assist with budget creation.
• Submit RFPs, review proposals, offer recommendations to the board, meet and walk contractors to work area.
• Schedule contractors and vendors onsite to include walk on roof.
• Coordinate with loading dock resident move-ins and move-outs.
• Issue and Activate FOB access.
• Review Security camera.
• Approve and code invoices.
• Other duties as assigned.

Requirements:

• 2+ years of community association experience.
• Friendly demeanor, Self-motivated, and Go-getter.
• Excellent communicator who follow-up regularly.
• Proactive, takes initiative, responsive, and available.
• Communicative to board and GM.
• Ability to work independently.
• Computer savvy with mechanical aptitude to understand maintenance/operations needs for key FOB, security systems, fire suppression systems, water pumps and elevators.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.