Field Service Engineer

Field Service Engineer I – AMHS Sustaining Team

This role focuses on providing hands-on technical support for Automated Material Handling Systems (AMHS) by performing preventive and corrective maintenance, troubleshooting complex electromechanical and software issues, and sustaining high levels of equipment uptime and reliability in a highly technical industrial environment. The Field Service Engineer I works directly with advanced automation, robotics, and semiconductor-related equipment, using technical documentation, diagnostic tools, and collaboration with engineering teams to ensure systems operate safely, efficiently, and in accordance with specifications.

Responsibilities

• Perform preventive maintenance, corrective maintenance, and system repairs on Automated Material Handling Systems (AMHS) to maintain optimal performance and reliability.
• Troubleshoot and diagnose electrical, mechanical, electro-mechanical, and software-related issues on automated equipment and supporting systems.
• Analyze system logs, alarms, and error reports to identify root causes of equipment failures and recommend corrective actions.
• Verify software revisions, system configurations, and equipment status during maintenance and troubleshooting activities to ensure proper operation and compliance with standards.
• Install, configure, and validate hardware and software updates on supported AMHS platforms and related subsystems.
• Utilize technical documentation, including schematics, wiring diagrams, blueprints, maintenance procedures, and service manuals, to perform accurate and efficient repairs.
• Support sustaining activities that maximize equipment uptime, throughput, and long-term reliability in automated and semiconductor-related environments.
• Escalate complex hardware and software issues to engineering teams, providing detailed data, logs, and observations to assist in advanced troubleshooting and resolution.
• Complete factory training and certification requirements on multiple AMHS platforms and subsystems to maintain current technical proficiency.
• Accurately document all maintenance activities, repairs, troubleshooting actions, parts usage, and equipment status in service reports and maintenance records.
• Collaborate verbally with co-workers, customers, and engineering personnel to troubleshoot and resolve technical issues in a clear and professional manner.
• Use diagnostic tools such as multimeters, laptop-based service software, and log analysis tools to evaluate system performance and identify faults.
• Apply knowledge of mechanical assemblies, sensors, motors, drives, pneumatics, motion control systems, and electromechanical devices to support installation, repair, and sustaining activities.
• Follow safety procedures and best practices when working near moving mechanical parts, electrical systems, and in clean room environments.
• Travel as needed to customer sites or facilities to perform field service, maintenance, installation, and support activities.
• Provide a high level of customer satisfaction by delivering responsive, professional, and effective field service support.

Essential Skills

• Minimum 12+ months of hands-on technical experience troubleshooting, maintaining, installing, or repairing industrial equipment, automation systems, semiconductor equipment, robotics, or electromechanical systems (excluding internships, school projects, and academic lab work).
• Associate degree, technical certification, military technical training, or equivalent hands-on experience in Mechanical, Electrical, Mechatronics, Robotics, Electronics, or a related technical field.
• At least 6+ months of experience verbally troubleshooting technical issues with a co-worker or customer to resolve problems.
• At least 12+ months of professional experience within military technical training or equivalent hands-on experience in a relevant technical discipline.
• Mechanical knowledge and experience working with electromechanical systems and automated equipment.
• Strong troubleshooting skills for electrical, mechanical, and electro-mechanical systems, including AMHS and automated material handling equipment.
• Ability to read and interpret electrical schematics, wiring diagrams, mechanical drawings, and blueprints.
• Basic knowledge of electrical diagnostic instruments and common shop and hand tools.
• Ability to diagnose and troubleshoot electromechanical devices using technical documentation and diagnostic tools.
• Familiarity with Windows-based systems and PC skills, including MS Office and Excel.
• Ability to use precision measuring tools to support mechanical and electromechanical work.
• Valid driver's license and ability to obtain necessary travel documentation.
• Willingness and ability to travel as required for field service assignments.
• Strong customer satisfaction skills with a professional and service-oriented approach.
• Effective presentation skills and clear verbal communication for technical discussions.
• Ability to work effectively in a team environment, demonstrating flexibility, attention to detail, and the ability to multi-task.

Additional Skills & Qualifications

• Experience troubleshooting automated manufacturing equipment, robotics, conveyors, AMHS, semiconductor equipment, PLC-controlled systems, or industrial automation.
• Ability to read and interpret electrical schematics, wiring diagrams, and mechanical drawings at an advanced level.
• Familiarity with device communications and basic networking concepts in Windows-based environments.
• Experience using diagnostic tools such as multimeters, laptop-based service software, and log analysis tools for system evaluation.
• Understanding of mechanical assemblies, sensors, motors, drives, pneumatics, and motion control systems.
• Experience with field service work, including installation, repair, and sustaining of automated equipment.
• Experience in semiconductor, automotive, or other high-precision industrial environments.
• Experience with hydraulics, automated material handling systems, and sustainability-focused maintenance practices.
• Strong documentation and reporting skills, including the ability to produce clear maintenance and service records.
• Equal opportunity mindset and commitment to working in an inclusive, respectful workplace that supports individuals with diverse backgrounds and abilities.

Work Environment

The role operates primarily in a highly technical industrial and clean room environment where safety, precision, and adherence to procedures are critical. You will work near moving mechanical parts and electrical systems and may occasionally work in high, precarious, or confined spaces. There is a possibility of exposure to fumes or airborne particles, toxic or caustic chemicals, risk of electrical shock, and vibration, while the typical noise level is moderate. The position is physically demanding and regularly requires standing, walking, using hands to handle tools and components, reaching with hands and arms, and communicating clearly. You will frequently climb up and down ladders and may occasionally stoop, kneel, crouch, or crawl. The role requires regularly lifting and moving up to 10 pounds and occasionally lifting and moving up to 50 pounds. Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations are available to enable individuals with disabilities to perform these essential functions. The work environment emphasizes safety, structured procedures, and collaboration, with access to modern diagnostic tools, technical documentation, and computer systems to support efficient and accurate field service activities.

Job Type & Location

This is a Contract to Hire position