Guest Services Representative

Job Description

Job Description

Join Our Team!

Looking for a rewarding career in hospitality? Super 8 by Wyndham Bend is hiring Full-Time and Part-Time Front Desk Agents to join our growing team!

If you enjoy helping people, providing exceptional customer service, and working in a fast-paced environment, we'd love to meet you. Whether you're experienced in hotels or looking to begin a career in hospitality, we provide the training and support you need to succeed.

Pay: $17.75–$18.00 per hour (based on experience)

Employment Type:

• Full-Time
• Part-Time

Schedule:

• Day Shift
• Evening Shift
• Weekend Availability Required
• Holiday Availability Required
• Night Audit opportunities available

As the first face our guests see, you'll play an important role in creating a welcoming and memorable experience.

Your responsibilities include:

• Welcome guests with a friendly, professional attitude.
• Complete guest check-ins and check-outs quickly and accurately.
• Answer phones and assist guests with reservations and questions.
• Provide recommendations about local attractions, restaurants, and activities.
• Handle guest requests and resolve concerns with professionalism.
• Process payments and maintain accurate guest accounts.
• Perform Night Audit duties when scheduled.
• Coordinate with Housekeeping and Maintenance to ensure guest satisfaction.
• Maintain a clean, organized, and professional front desk area.
• Follow Wyndham brand standards and hotel policies.

Friendly and outgoing

Reliable and punctual

Positive with a strong work ethic

Comfortable using computers and learning new software

Able to multitask in a busy environment

Professional with excellent communication skills

Passionate about providing outstanding customer service

• Hotel front desk or customer service experience is preferred but not required-we're happy to train the right person!
• Cash handling experience is a plus.
• Strong verbal and written communication skills.
• Ability to work independently and as part of a team.
• Must be able to work evenings, weekends, and holidays as needed.

• Competitive hourly pay
• Paid training
• Flexible scheduling
• Supportive management team
• Opportunities for advancement and career growth
• Friendly team environment
• Employee hotel discounts (where applicable)
• Stable, year-round employment

This position is a great fit if you've worked as a:

• Front Desk Agent
• Hotel Receptionist
• Guest Services Representative
• Customer Service Representative
• Receptionist
• Hospitality Associate
• Night Auditor
• Retail or Restaurant Customer Service Associate

If you're dependable, enjoy working with people, and want to build a career in hospitality, we'd love to hear from you.

Apply today online or in person and become part of the Super 8 by Wyndham Bend team, where every guest experience matters!