Business Analyst

Business Analyst

We have an exciting opportunity for a Business Analyst at UL Standards & Engagement. This is a hybrid opportunity based in our RTP or Evanston office.

The Business Analyst will support technology enabled services and initiatives to advance the mission of UL Standards & Engagement (ULSE) to make the world safer, more secure, and sustainable. The Business Analyst will leverage application and technical knowledge of software and system functions to inform technology solutions implementation, process improvement, and user experience optimization. The Business Analyst will drive rigorous technical requirement discovery, identify substandard or inefficient system processes, and ensure systems are designed, tested, and maintained to support usability and operational excellence.

At UL Standards & Engagement (ULSE), we expand the boundaries of safety science to create a more secure and sustainable world. For more than a century, we have created new safety standards and shared our findings with academia, scientists, manufacturers, and policymakers across industries. We identify critical safety and sustainability issues, asking tough questions because we believe a safer world begins with knowledge.

Build a safer, more secure, and sustainable future with us. Join us and work with our Standards teams who develop the standards required to put that knowledge into practice.

What you'll learn and achieve:

• Provide functional and operational support of technology software and systems. Drive continuous improvement of technology solutions and identify opportunities to meet evolving stakeholder needs and ULSE strategic objectives.
• Manage comprehensive technical requirement gathering across functional areas, to support safety standards processes, regulatory needs, and organizational objectives. Ensure requirements are complete, traceable, and aligned with priorities.
• Analyze existing systems and monitor performance of technology solutions. Participate in testing and quality assurance assessments, conduct regular audits, and use data-driven insights to offer recommendations on capabilities and optimize functionality.
• Validate user requirements for systems in production. Continuously assess user feedback and evolving needs to inform system enhancements.
• Support deployment and configuration of new systems, applications, and updates. Provide ongoing education to end-users, create and deliver tailored training programs and materials.
• Manage end-to-end projects, plan and execute activities across the project lifecycle, and ensure timely and high-quality deliverables. Support ongoing project governance through clear documentation, risk management, and status reporting.
• Build and maintain relationships with key stakeholders, identify needs, and leverage technology solutions to support operational efficiency, streamline processes, and improve user experiences.
• Provide advanced troubleshooting and resolution for system and applicant issues. Develop and apply end-to-end solutions and implement proactive strategies to address complex, undefined, and ambiguous challenges.
• Collaborate within the team to ensure team-level goal achievement and enable successful adoption and integration of technology solutions.
• Support and facilitate internal and external meetings. Prepare meeting agendas, presentations, and other deliverables.
• Maintain continued awareness of industry trends, emerging technologies, and best practices to continually improve performance and effectiveness of technology solutions.
• Independently execute tasks that range in complexity and scope.
• Perform other duties as directed.

What makes you a great fit:

• Demonstrated application and knowledge in implementing technology and enterprise software solutions. Proficiency in managing and optimizing workflows within these platforms and driving associated resource and change management.
• Understanding of systems development lifecycle (SDLC) methodologies and quality assurance best practices. Experience guiding user testing, facilitating feedback sessions, and incorporating findings into systems improvements.
• Project management skills with experience developing comprehensive project plans, identifying and mitigating risks, and managing project resources to deliver successful outcomes.
• Demonstrated leadership skills with ability to lead project teams and effectively communicate project goals, requirements, and progress to various stakeholder groups.
• Problem-solving skills and experience analyzing and addressing issues with expertise in developing and implementing contingency plans.
• Strong communication, presentation, and facilitation skills, with ability to communicate key concepts and information to both technical and non-technical audiences.
• Positive and collaborative interpersonal skills, with proven capability in fostering collaboration and partnership across teams to develop solutions with broad impact.
• Strategic thinker with ability to innovate and adapt in a dynamic industry landscape.

Professional education and experience requirements for the role include:

• Bachelor's degree. Advanced degree preferred.
• Minimum 3 years related work experience.

About UL Research Institutes and UL Standards & Engagement

UL Research Institutes and UL Standards & Engagement are nonprofit organizations dedicated to advancing safety science research through the discovery and application of scientific knowledge. We conduct rigorous independent research and analyze safety data, convene experts worldwide to address risks, share knowledge through safety education and public outreach initiatives, and develop standards to guide safe commercialization of evolving technologies. We foster communities of safety, from grassroots initiatives for neighborhoods to summits of world leaders. Our organization employs collaborative and scientific approaches with partners and stakeholders to drive innovation and progress toward improving safety, security, and sustainability, ultimately enhancing societal well-being.

To learn more, visit our websites UL.org and ULSE.org.

Salary Range: $74,051.25-$101,820.46

Pay type: Salary