ServiceNow CMDB Architect

We are seeking a ServiceNow CMDB Architect to design, implement, and govern a scalable and accurate CMDB aligned with ServiceNow best practices and CSDM. The role will ensure high-quality configuration data to support ITSM, ITOM, ITAM, and enterprise service visibility across on prem, cloud, and hybrid environments.
Key Responsibilities
• Define and own CMDB architecture, data model, and CSDM alignment
• Design and govern CI classes, relationships, and lifecycle management
• rchitect Discovery and Service Mapping (horizontal and top down)
• Establish CMDB governance, data ownership, and quality controls
• Monitor and improve CMDB Health (completeness, correctness, compliance)
• Design integrations with cloud platforms, monitoring tools, and asset systems
• ct as CMDB design authority and SME for stakeholders and delivery teams
• Support audits, regulatory, and security requirements (where applicable)
Required Skills & Experience
Must Have
• Strong hands-on experience with ServiceNow CMDB
• Deep understanding of CSDM framework
• Experience with Discovery, Service Mapping, and CMDB Health Dashboard
• Knowledge of infrastructure, applications, and cloud services (Azure/AWS/GCP)
• Experience designing CMDB for large, complex enterprise environments
Good to Have
• ITOM, ITAM, APM, or Event Management experience
• ServiceNow integrations (REST, IntegrationHub)
• Scripting (JavaScript, Glide APIs)
• BFSI or other regulated industry experience
• ServiceNow CMDB CIS, ITOM Discovery / Service Mapping
• ITIL v4 Foundation or higher
• ServiceNow CTA (desirable)