Front Desk Associate
$16 per hourDogtopia of Berkeley Heights
Job Description
Job Description
Dogtopia of Berkeley Heights
Description: 10-20 hours (MAX) per week.
Specific shifts available are:
7am-11am
3pm-7pm Saturdays
8am-5pm Opportunities for more hours on a need be basic depending on volume.
About the Front Desk Role:
· A positive, friendly and energetic personality who can multi task and loves a fast paced environment
· Enthusiastically greet all guests, staff, and every dog that uses or is interested in our services.
· Answer Pet Parent questions over the phone and in person, conduct tours and explain benefits of dog daycare, and enthusiastically explain the benefits of using our services.
· Check pups in and out of daycare, boarding and spa, sell treats and special events at drop off, schedule next day of daycare or boarding reservations.
- Ability to toggle across multiple platforms at once and attn to detail on pricing and billing.- Must be physically able to stand while greeting the parents, take their dogs at lobby or possibly curbside and escort them to and from their playrooms. Dogs range from 5 lbs to 150 lbs. We are not breed exclusive!
· Schedule and confirm meet and greets with pet parents. Follow up with pet parents and veterinarians for vaccination records prior to meet and greet appts.
- Check dogs in and out of daycare, boarding and spa and accurately charge the customer.
- Check voicemails, emails and texts incoming and outgoing. Communicate any concerns and notes with pet parent in real time.
- Following up with Leads to schedule the pups evaluation and convert them to a member!
- Communicate with canine coaches about schedules of in and out of playrooms and spa.
· Log all notes from canine coaches about pup’s behavior or activities as well as log in owners notes after every conversation.
- Ability to stay organized and calm in dynamic fast paced environment.
- Cleaning includes, mopping, sweeping, disinfecting front work area and counter tops clean and tidy.
About YOU:
· You are obsessed with dogs!
· You are 18+ with a strong work ethic who is reliable and punctual with reliable transportation.
· You’re fast-paced and love to stay busy. You are able to stand and physically interact with dogs of all sizes
- You're able to assist in running and transporting dogs during peak times.· You thrive when you have multiple tasks at once.
· You enjoy meeting and interacting with new people and can make relationships quickly.
· You like to work with others and being a part of a team.
· You’re lively, enthusiastic, friendly and a very strong communicator.
· Ability to work flexible days and hours, including holidays and Saturdays .
Compensation:
$16/hr to start. Increase available after training and proven work ethic. Ample room to advance with the company.
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