Client Success Manager

Client Success Manager

New York, NY

Innovid is the leading independent omnichannel ad tech platform, empowering marketers to create, deliver, measure, and optimize ad-supported experiences that people love. In 2025, Innovid and Flashtalking merged to create a transparent, scalable alternative to big-tech, walled-gardens, and point solutions across CTV, digital, linear, and social channels. As part of Mediaocean, Innovid is tied into the industry's core ad infrastructure for omnichannel planning, buying, and billing. We are proud to lead the industry with our innovation, intelligence, and independence as the company best-suited to power the future of advertising.

We're looking for a client-focused, strategic thinker to join our team as a Client Success Manager. In this role, you'll be the trusted day-to-day partner for a portfolio of clients—driving communication, ensuring flawless execution, and translating performance insights into long-term growth strategies. You'll collaborate closely with internal teams and senior leadership to deliver exceptional client experiences, connect business goals to actionable solutions, and uncover new opportunities for impact. If you thrive in a fast-paced, cross-functional environment and are passionate about building lasting client relationships that drive results, this role is for you.

What You Will Do:

• Act as the primary day-to-day contact for a portfolio of client accounts, ensuring exceptional communication, support, and customer service.
• Partner with senior leadership to connect short-term campaign execution with long-term strategic goals.
• Analyze client business objectives and campaign performance to uncover insights, surface opportunities, and guide conversations toward growth.
• Lead proactive discussions that strengthen client relationships through data-driven recommendations and strategic alignment.
• Coordinate internal cross-functional teams to ensure deliverables, timelines, and expectations are met across all projects.
• Contribute to Quarterly Business Reviews (QBRs) by preparing clear, concise summaries of performance, learnings, and next steps.
• Support revenue retention and growth by maintaining delivery consistency, aligning planning with client objectives, and identifying expansion opportunities.
• Validate billing details and collaborate with internal teams to resolve discrepancies, ensuring accuracy and reinforcing the connection between campaign delivery and financial integrity.

What You Will Need:

• Proven project management skills, with the ability to manage the day-to-day operations and implementation for the cross-functional internal team and external teams on assigned accounts.
• Exceptional organizational abilities, ensuring seamless coordination of cross departmental tasks, timelines, and deliverables
• Proficient in Microsoft Office Suite, with advanced skills Excel (data analysis and reporting)
• Meticulous attention to detail, ensuring accuracy and consistency in all client deliverables.
• Highly self-motivated and proactive, with a strong sense of ownership and accountability.
• Strategic and critical thinker, able to connect client goals with actionable solutions and measurable outcomes.
• Exceptional interpersonal and relationship-building skills, fostering trust and collaboration with clients and internal teams.
• Revenue-driven mindset, consistently focused on client retention, growth, and long-term business impact.
• AI-forward mindset, comfortable testing and utilizing AI tools to drive daily workflow efficiencies and improve productivity.

What We Offer:

• The Best of Both Worlds: Be part of the Innovid team while enjoying the full range of perks and benefits offered by Mediaocean.
• Work-Life Balance: Open Paid Time Off (PTO), Flexible schedule, Company holidays, paid parental leave
• Total Rewards: Competitive salary, Full benefits package, Referral bonuses, Recognition awards, 401(k) with company match, Company HSA contribution up to $2,400
• Comprehensive Benefits: Medical/Dental/Vision/Pharmacy, Health Savings Account (HSA)/Flexible Spending Account (FSA), Mental health support, Life & Disability insurance, Family planning & fertility benefits, Pet insurance, Legal & ID theft protection, Retirement planning, Medicare assistance, Employee Assistance Program (EAP)
• Wellness Focus: Eligible employees get up to 100% company paid annual subscriptions to Peloton, Maven Clinic, BetterUp Care, Walkingspree, Bikeshare (Divvy in Chicago/Citibike in New York), Wellness Seminars (physical, mental, financial, social) as well as opportunities to compete in companywide health challenges with prizes
• Award-Winning Company Culture: Professional development with a dedicated Talent Development team, Employee Resource Groups (ERGs), Philanthropy & awareness programs, Mentorship programs, In-office and virtual events & celebrations, Various volunteer & donation opportunities, Innovative and collaborative work environment,
• Offices in major cities around the world, unlimited snacks, and a cross-company collaboration unlike anywhere else.
• The base pay range for this position is $75,000 - $105,000 per year. The determination of what a specific employee in this job classification is paid and titled depends on a number of factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, length of service, and geographic location.
• This information is provided per New York City's salary disclosure law.

There is no such thing as the perfect resume, or someone that checks every box. At Innovid, we are generous with our time and knowledge, and always ready to teach. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day and add to Innovid.

Equal Opportunity Employer: Innovid is an equal opportunity employer, committed to our diversity and inclusiveness. We consider all qualified applicants regardless of race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We strongly encourage women, people of color, members of the LGBTQIA community, people with disabilities and veterans to apply. We are actively working to be an anti-racist organization. We're committing to creating an inclusive and equitable workplace for all of our employees. You can read more about our commitment to DEI here.

If you are located within the EEA and subject to GDPR or are a California resident subject to the California Consumer Privacy Act, click here to understand how Innovid processes your personal information and how you can exercise your rights.

We have received reports of individuals posing as Innovid representatives and authorizing work for freelancers. As part of the scam, the freelancers are asked to pay for money transfers before receiving compensation for their work. Please do not engage with anyone on social media or via telegram offering consulting work from Innovid. Carefully check the email address of any solicitor. Non-Innovid email addresses (such as Gmail, Yahoo, etc.) should be ignored. To validate that an offer from our company is legitimate, please contact us at View email address on click.appcast.io