Service Manager - Land Rover Lynnwood

Land Rover Lynnwood is looking for a dynamic Service Manager to join their team! The Service Manager is responsible for the performance of our service business, while creating an inviting atmosphere for our customers and employees. In this role, the Service Manager will plan, train, lead, and monitor the performance of service staff. You will work hand in hand with the General Manager to promote 100% customer satisfaction and revenue growth in line with targeted business and financial objectives. Service Manager Responsibilities Set a clear vision and goals for the Service Department to achieve targeted performance Coach, develop, engage and motivate the team to achieve key goals and performance expectations Attract, develop and retain the very best talent for the Service Department Creating an exceptional customer experience to drive customer loyalty Analyze the business to determine shortfalls and develop action plans to improve performance Drive the business through a high level of involvement in the day-to-day operations Evaluate the performance of automotive service staff in order to acknowledge efficient employees and guide under‑performing ones Listen to client complaints and assist in addressing their issues and resolving challenges Follow up with customers to obtain feedback and ensure they are satisfied with received service Service Manager Qualifications 3 to 4 years of experience running an automotive service department is required High‑line experience strongly preferred People oriented, earn customers and employee’s loyalty with a positive and energetic personality Ability to build strong teams and lead by example Desire to recruit, coach, train and mentor service staff to exceed their goals Self‑motivated, enthusiastic presence in a team environment Strong written and verbal communication skills Total Target Compensation $150k - $160k (DOE) Benefits We offer health, vision, dental, life and disability insurance, 401(k) with company match, paid time off, paid holidays, bereavement and jury duty, paid pregnancy and parental leave, supplemental paid military leave, and tuition reimbursement. Health Insurance Vision Insurance Dental Insurance Life and Disability Insurance Flexible Spending and Health Savings Accounts Employee Assistance Program 401(k) plan with Company Match Paid Time Off (PTO) Paid Holidays, Bereavement, and Jury Duty Paid Pregnancy/Parental leave Paid Military Leave Tuition Reimbursement Artificial Intelligence Statement We recognize that applicants for positions at any organization may view AI tools for tasks such as drafting a resume or cover letter, provided the information is accurate and truthful. However, applicants should not use AI tools to: Answer interview questions on their behalf, or use AI tools in any way during the interview or other qualification process(es). Misrepresent or embellish qualifications, skills, or experience Create false or misleading representations of identity (e.g., deepfakes or altered images/videos) Your application, whether an AI tool is used or not, should reflect your authentic abilities and experiences. Any use of AI that compromises honesty or integrity may result in disqualification from the process. Equal Opportunity Employment and Accommodations Holman provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you are a person with a disability needing assistance with the application process, please contact View email address on click.appcast.io. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. #J-18808-Ljbffr Dormont Manufacturing Co