Patient Access Representative

Job Description

Job Description

Job Title: Patient Access Representative
Location: Bellaire, TX 77401 (Onsite)
Duration: 4 Months (Extension Possible)

• Answering inbound or making outbound calls to customers with queries in relation to their account, in a timely, efficient and professional manner.
• Accurately documenting all calls using the appropriate computer systems.
• Following up on any unresolved queries and completing any call back requests in a timely manner.
• Providing advice, information and solutions to all customers.
• To maintain and develop a strong level of knowledge, and to keep up to date with any new procedures assigned to the campaign you are assigned to work.
• Working to achievable Clients within a strong team orientated environment.
• To adhere to quality scripts and to maintain a high level of quality scores.
• Ability to adapt to new changes in a fast pace environment.
• To represent the organization in a positive and professional way at all times.
• Display a positive attitude and high level of commitment.
• To attend monthly meetings to discuss overall performance with your Coordinator along with staff meetings and other department meetings as requested.
• Comply with all security requirements identified under HIPPA/PHI and as outlined in Client’s policies.
• Any other duties that may be assigned by your leader.
• Knowledge of performance expectations in a contact center environment. Medical scheduling and patient registration knowledge.
• Understanding patient privacy requirements for protected health information (PHI).
• Basic knowledge of best practice standards for customer service and management of customer expectations.
• Understanding the importance of employee engagement in the contact center environment.
• Ability to use a personal computer and electronic medical record software. The ability to listen and record accurate information.
• Must demonstrate self-initiated work behaviors, good verbal and written communication skills.
• Bilingual, English and Spanish preferred.
• If communicating in a language other than English, the incumbent must pass and maintain the Health Care Language Proficiency or Interpreter Assessment by Master Word Interpreter Services.

• H.S. Diploma or GED - Required.
• 2 years contact center, customer service, &/or other experience in a healthcare setting is required.