Front Office Supervisor - Lennox Hotel Miami Beach

Job Description

Job Description

About Yurbban Hospitality Group

At Yurbban, we don't just offer accommodation, we create moments worth remembering. We are a hospitality group with soul, where service, sustainability, authenticity, and teamwork go hand in hand. We are driven by the desire to surprise, to do things right, and to enjoy the process along the way.

Our Essence

WOW, CONSCIOUS, HONEST, PASSION, and TEAM are much more than just words: we love to innovate, we care for people and the planet, we act with transparency, we give 100% in every challenge, and above all, we work together to achieve it.

Why Join Us

Being part of Yurbban means growing in an environment where ideas matter and good vibes are part of our DNA. We operate hotels and restaurants in Barcelona, Madrid, Seville, San Sebastián, Miami, Chía, and Bogotá, with a clear purpose: to make every experience unique.

We're looking for a Front Office Supervisor for Lennox Hotel Miami Beach! Someone with strong leadership skills, a guest-focused mindset, and the ability to oversee daily Front Office operations while supporting the team and ensuring exceptional service standards. The ideal candidate is organized, proactive, detail-oriented, and confident in resolving operational challenges in a fast-paced hospitality environment.

Responsibilities

• Supervise daily Front Office operations across AM, PM, and Night Audit shifts, ensuring smooth service and compliance with hotel procedures.
• Provide direction, support, and coaching to Front Office employees, promoting teamwork, accountability, and high service standards.
• Ensure guest requests, complaints, and service recovery situations are handled promptly and professionally, acting as Manager on Duty when assigned.
• Oversee check-in, check-out, room assignments, reservations, billing, and payment procedures to ensure accuracy and guest satisfaction.
• Review VIP arrivals, special requests, guest recognition programs, and room availability to ensure a personalized guest experience.
• Verify completion and accuracy of daily shift checklists, operational reports, and handover documentation, addressing discrepancies and following up on pending tasks.
• Monitor cash handling, credit card authorizations, deposits, guest balances, and financial transactions to ensure compliance with internal controls.
• Oversee Night Audit procedures, including daily reports, billing reconciliations, no-shows, and operational discrepancies.
• Monitor guest feedback, identify recurring service issues, and implement improvements to enhance guest satisfaction.
• Collaborate with Housekeeping, Reservations, Maintenance, Food & Beverage, Security, and other departments to resolve operational matters efficiently.
• Support employee scheduling, onboarding, training, and performance follow-up, maintaining accurate coaching and training records.
• Ensure compliance with hotel policies, brand standards, safety procedures, confidentiality requirements, and emergency protocols.

Requirements

• High School Diploma or equivalent required; bachelor's degree preferred.
• Professional proficiency in English, both written and spoken; An intermediate level of Spanish is required.
• Minimum of 2 years of experience in Front Office or hotel operations, preferably in an upscale, lifestyle, or full-service hotel.
• Previous supervisory or leadership experience in a hotel environment is preferred.
• Strong knowledge of Front Office operations, reservations, guest billing, payment controls, and Night Audit procedures.
• Experience using hotel property-management systems and other Front Office technologies.
• Excellent leadership, communication, organizational, and problem-solving skills.
• Ability to coach and support employees, document performance discussions, and follow up on training and development needs.
• Strong attention to detail, sound judgment, and ability to multitask and make decisions in a fast-paced environment.
• Ability to work independently, collaborate across departments, and maintain positive professional relationships.
• Knowledge of hotel safety procedures, emergency protocols, and applicable employment and equal-opportunity requirements.
• Flexibility to work varying schedules, including weekends, holidays, and different shifts according to operational needs.

Work Location: 100% on-site, in-house position at Lennox Hotel Miami Beach.

FLSA Classification: Hourly non-exempt position, with benefits according to the company handbook.

What We Offer

• Salary according to position and experience.
• Career growth opportunities within a fast-expanding group.
• Continuous training through Yurbban Academy.
• A workplace where professionalism and a great atmosphere go hand in hand.
• Quarterly afterworks and teambuilding activities.
• Paid time off, paid holidays, and your birthday off.
• Discounts on national and international stays for you, your family, and friends.
• Discounts on wellness and gyms.
• Health and retirement benefits according to company policy.

If you want to be part of an experience where every day is an opportunity to create unforgettable moments for our guests, apply now!

Join Yurbban Hospitality Group!