Account Manager

Job Purpose:

Our Account Manager will be th liaison between customers and cross functional internal teams to ensure the timely and successful delivery of our solutions according to customer needs. Role is responsible for the management and development of client accounts to initiate and maintain favorable relationships with clients, while assuring focus on key client objectives and delivering appropriate resources.

Job Responsibilities:

• Serve as the single point of contact for the client and provide service that exceeds expectations, measured through client scorecard and assessed in quarterly business reviews.
• Responsible for account management and meeting day to day needs of client.
• Strengthen relations with key clients by establishing/maintaining communications and protocols.
• Establish client account plan and implement quarterly business reviews.
• Set sales targets and specific performance metrics that are aligned with business strategies.
• Generate innovative ideas to support customers and boost our brand awareness.
• Work with finance, sourcing, and other internal departments to ensure all client goals are being met (budget, timelines, media performance, and client reporting).
• Analyze results, industry information and competitive landscape to identify trends and determine the appropriate marketing strategy for each campaign, both domestic and international.

Additional Responsibilities & Qualifications:

• Experience in delivering client focused solutions based on customer needs.
• 1+ years account management or related experience.
• Experience with print production/packaging and working knowledge of production materials, preferred.
• Good understanding of kitting processes, preferred.
• Strong listening, communication and attention to detail skills.
• Some travel required (minimal).

Work Experience:

• 3-5 years of related job experience.

• Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the work environment.

• Ability to work quickly and efficiently.

• Excellent verbal, written, people, and diplomacy skills are required.

• Experience of interpreting strategy and policy in order to set and deliver objectives.

• Experience of planning, managing and organizing resources within short/medium timescales within the overall policy framework.

• Proficient with Microsoft Office Suite.

• Strong customer service skills (friendly, courteous and helpful).

• Strong planning and organization skills are required.

Education:

• Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits, 401k, paid time off and tuition reimbursement.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit and connect with the Company on LinkedIn.