Call Center Specialist

Job Description

Job Description

Job Overview

This position involves providing exceptional customer service through phone and email communication. The role requires gathering and addressing customer concerns, educating them to prevent future issues, and documenting interactions efficiently and professionally.

Work Schedule and Compensation

• Available shifts: 8:00 AM - 4:30 PM, 8:30 AM - 5:00 PM, 9:00 AM - 5:30 PM, 10:00 AM - 6:30 PM
• Pay rate: $16/hour (W2)
• Training Dates: September 21, 2026 - October 2, 2026 (8:30 AM - 5:00 PM)
• Training is mandatory and in-office

Responsibilities

• Deliver outstanding customer service and resolve issues on the first call
• Manage incoming calls and emails, including escalated issues
• Assist with user registration, login, and website navigation
• Address general inquiries about available applications
• Collaborate with Account Management on complex issues
• Conduct phone surveys with members
• Perform various other job-related tasks as assigned

Qualifications

• High School Diploma or GED
• Proven skills in customer service and issue resolution
• Strong attention to detail and active listening skills
• Proficiency in MS Word and MS Excel
• Excellent verbal and written communication skills
• Friendly telephone demeanor
• Flexibility to work varied schedules and overtime as needed
• Successful background check and drug screening
• Preferred: 1-3 years of experience in a technical call center or related field

Additional Information

This is a hybrid role requiring in-office presence for training and the initial weeks post-training. Employees must reside within an hour's commute of the office and be able to reliably attend the office twice a week. The office remains open for those preferring not to work from home or experiencing internet issues.