Program Coordinator Cabarrus County

Job Description

Job Description

Big Brothers Big Sisters of Central Carolinas (BBBSCC) is looking for a Program Coordinator Cabarrus County to join our team in Cabarrus County, NC.

This person will be responsible for to coordinating and implement all aspects of a Site-Based program in Cabarrus County, and enrollment and matching in our Community Based mentoring programs. The Program Coordinator will ensure that volunteers and children are appropriately enrolled and matched while executing a high degree of independent judgment when utilizing BBBSCC standards and practices. A high level of customer service, focusing
on volunteer options and child safety, is to be demonstrated throughout the volunteer and child
enrollment and matching process. This role will report to the Cabarrus County Area Director.

ESSENTIAL DUTIES AND RESPONSIBILITIES 

Coordinate volunteer and Little recruitment:

The Program Coordinator will partner with School liaisons to develop and implement volunteer and
Little recruitment strategies.

Work with workplace partners and school partnerships:

The Program Coordinator will work with a corporate partner and school partners and liaisons to ensure
seamless, comprehensive, and timely service for each youth, family, and volunteer served. Participate in
meetings to coordinate logistics, share program plans, acquire feedback etc.

Enroll youth and volunteers in the program:

The Program Coordinator will conduct orientations, interviews, and assessments and assign
match development plans in accordance with the BBBS Service Delivery Model.

Match youth and volunteers:

The Program Coordinator will determine a match and facilitate match meetings at the program site.

Maintain Records:

The Program Coordinator will maintain accurate Matchforce records as required by the BBBS Service Delivery Model.

Provide ongoing match support:

The Program Coordinator will support and strengthen ongoing match relationships and provide match training as described in the BBBS Service Delivery Model.

Assess volunteer to BBBSCC. Conduct volunteer enrollments, including individual orientations, interviews, and completion of any other enrollment processes.

Conduct client enrollments including parent/child interviews, child safety education, and enrollment processes. Assess and refer families for alternative or additional services as needed.

Ensure a high level of proficiency and skill in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children, and their families.

Review and follow up on references as necessary to gain additional data to complete the assessment process.

Conduct volunteer and client reassessments/updates as indicated.

Identify and eliminate any barriers interfering with the completion of the enrollment process.

Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to a successful match. Effectively align volunteer interests and qualifications with service options of the agency. Consult with other service delivery staff and/or supervisors as appropriate

Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each volunteer. Maintain accurate and timely records for each match according to standards and utilize technology to report, synthesize, and analyze data.

Identify program and organizational issues: The Program Coordinator will identify organizational issues and make recommendations on program enhancements for efficiency and improved customer service at the branch office.

Collect program outcome measurements, demographics & program statistics: The Program Coordinator will collect required case management data, such as the Youth Outcome Survey (YOS), Child Outcome Survey (COS), Strength of Relationship Survey (SOR), and demographics on youth served.

Ensure high-level proficiency in applying child safety and risk management knowledge, policies, and procedures throughout all aspects of job function. Identify child safety issues for volunteers and their families.

Oversee student intern in collaboration with Site Based Manager and Intern Field Service Manager, including training, assigning caseloads, Quality Assurance, and assignment of tasks.

Collaborate on a high level with other service delivery staff to ensure smooth transition among functions.

Determine matches and facilitate match meetings. Accommodate volunteer and family schedules.

Other duties as assigned

EDUCATION & EXPERIENCE 
(minimum & preferred educational requirements necessary to perform this job successfully)

Minimum Degree in social services, education, human resources, or related field

Years of Related Work Experience:
(minimum & preferred related work experience necessary perform this job successfully)

Experience working with both child and adult populations; specific assessment, intake, or interview experience preferred, Proficiency in Microsoft Office, including Word, Outlook, and Excel. Must have reliable transportation, a valid driver's license, and meet state-required automobile insurance minimum.

SKILLS & KNOWLEDGE

Excellent oral and written communication skills reflecting solid customer service and high-level interviewing skills

Ability to form appropriate assessment based relationships 

Relate well in multicultural environments 

Maintain confidentiality throughout daily operations 

Time management with attention to detail 

Must have a high level of organizational skills 

Experience and knowledge of managing volunteers 

Excellent writing skills 

Knowledge of child safety indicators 

Problem-solving skills 

Bilingual a plus

WORK ENVIRONMENT & PHYSICAL DEMANDS 

Stationary Position     Must be able to remain in a stationary position at least 50% of the time
Traverse                       Must be able to move about the inside of the office
Communicate             Must be able to exchange accurate communication
Operate                       Must be able to operate office productivity machinery (computer, copier, etc.)
Lift                                Must be able to lift office equipment up to 25 pounds

TRAVEL REQUIREMENTS 

• Approximately 10% of work time spent traveling locally to program sites and schools 

CORE COMPETENCIES 

Resilience & Flexibility

Able to interpret situations and information objectively when stressed;
remain calm and professional in potentially difficult or emotionally
charged interpersonal interactions; maintain high productivity in
stressful situations, maintain high performance in the face of setbacks
or changing circumstances; view failures objectively and rebound
quickly; work to clarify situations where information or objectives are
ambiguous.

Communication - Verbal & Written

Able to practice active and attentive listening skills to verify
understanding; adapting communication content and delivery to
individual needs; proactively informing others about developments
relevant to the team; openly and diplomatically expressing opinion,
even when different from that of others; translating what is heard,
observed, or assessed into documentation that is accurate, concise,
and clearly communicates key information to others with a need to
know.

Problem Solving & Analysis

Able to gather appropriate data and diagnose the cause of a problem
before taking action: separate causes from symptoms; apply lessons
learned from others who encountered similar problems or challenges:
anticipate problems and develop contingency plans to deal with them;
develop and evaluate alternative courses of action.

Flexibility & Achieving Change

Able to positively deal with changes that affect job requirements or work
assignments; adapt to shifting priorities in response to the needs of
matches; quickly recognize situations/conditions where change is
needed remain calm and professional in emotionally charged
interactions; work to clarify situations where information, instruction, or
objectives are ambiguous; support organizational change.

Continuous Improvement & Gets

Able to identify and apply in own work; improve efficiency
Results by planning and organizing work effectively, eliminating barriers, and
streamlining work processes: monitor, evaluate, and track own
performance; adapt work practices to meet goals and deadlines; persist
in the face of ongoing obstacles or setbacks; accept responsibility for the
quality and outcomes of own work.

Decisiveness & Judgment

Able to demonstrate sound judgment in routine, day-to-day decisions:
Think critically to make decisions and take action, even in non-routine
situations; rapidly make reasonable assessments with limited
information; consider the impact of various options when making
decisions; use sound judgment in deciding whether to make a decision
or escalate it to a supervisor for additional consultation.

Customer Focus

Able to build strong working relationships with agency staff and
matches: identify unexpressed customer needs and potential solutions
to meet those needs; independently anticipate and meet customer
match support needs: prioritize work in alignment with the needs of the
match; use knowledge and feedback to improve the effectiveness of
own support results.

Valuing Diversity

Able to seek out and work effectively with others who have diverse
perspectives, talents, backgrounds, and/or styles; contribute to a team
climate in which differences are valued and supported; challenge any
stereotyping or offensive comments; seek and respond to feedback
from others about his/her behavior that might be perceived as biased.

 

About Big Brothers Big Sisters of Central Carolinas:

The Big Brothers Big Sisters team is driven by the opportunity to provide Central Carolinas youth a chance to achieve their full potential. We need people like you that are looking to merge your talents and personal values with your passion to make a difference. Apply today and discover the endless possibilities that result from the mentoring relationships we establish.

WE BUILD BETTER FUTURES

Do you want to go home—every day—knowing you made a difference in the life of a child? If so, join the Big Brothers Big Sisters team, and make a difference in the future of your community.

FLEXIBLE SCHEDULES AND GENEROUS PAID TIME OFF

We know that healthy, happy employees are more effective and enjoy their roles. We have policies in place that back it up.

HYBRID OFFICE MODEL

Our hybrid model combines the best of both worlds — being together at the office and finding time for remote work each week.

WORK THAT MATTERS

The work we do every day changes the trajectory of kids’ lives throughout the Central Carolinas.

COMPREHENSIVE BENEFITS

Our job benefits help take care of your present and future. Access to group health insurance and retirement, and long and short-term disability.

WE BUILD AND SUPPORT MENTORS. WORK IN A VALUES-ORIENTED COMMUNITY. CHANGE LIVES.

Equal Employment Opportunity

BBBSCC provides equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual orientation, or non-disqualifying physical or mental handicap or disability, or any other federal, state of local protected class.

Americans with Disabilities Act

Applicants as well as employees who are or become disabled must be able to perform the essential duties & responsibilities either unaided or with reasonable accommodation. The organization shall determine reasonable accommodation on a case-by case basis in accordance with applicable law.

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