Retail Sales Lead - Newport, KY

MUST BE 21 YEARS OF AGE TO APPLY

Working for one of our world-class brands means being part of a great working environment and collaborating with people from all corners of the world on a product you are proud of. Location: Newport, Kentucky. Position: Retail Sales Lead. Summary We are seeking a talented, enthusiastic Retail Lead to be a brand ambassador for our superstore who strives to create a unique retail experience for our customers by helping to manage day‑to‑day operations of the business. This individual will embody our vision to create the ultimate customer experience by delivering excellent service and leading store associates to meet and exceed our performance standards. To succeed in this role, the candidate must possess excellent communication skills, a strong business acumen, and a background in retail and/or luxury goods. What can you expect as a Retail Lead at Cigars International? Formulating strategic business development plans to ensure brand growth and long‑term financial success. Assist in setting standards and objectives for retail sales staff. Educate and hold sales team to company goals, visual merchandising directives, product knowledge, and customer service standards. Oversee and optimize daily retail associate routines to ensure efficiency. Work closely with the store manager to set and deliver upon sales and profit goals. Monitor all store expenses to ensure the store stays in line with the budget objective. Create and enforce employee schedules. Monitor progress of store goals and drive results. Execute all store operations and ensure they are completed satisfactorily. Motivate team members to achieve their personal best. Manage labor hours to reach hourly wage goal set by store manager. Assign daily duties for deployment positions. Monitor the store systems to be sure they are properly functioning and maintained (lighting, HVAC, humidification, water treatment, plumbing, alarm, and surveillance). Your areas of knowledge and expertise (that matter most for this role) Strong written and verbal communication skills. Proficiency in Microsoft Word, Excel, and PowerPoint. Ability to input, retrieve, and analyze data. Hands‑on commitment to getting the job done. Proven ability to direct and coordinate operations. Strong organizational and time management skills. A general understanding of cigars and the Cigar Industry is preferred but not required. Benefits Comprehensive health care, vision & dental plan. Flexible spending account. Disability plans. Basic & supplemental life insurance. Additional supplemental benefits. Paid vacation, paid time off (PTO) days, holidays. 401(k) retirement savings plan including a generous company match. Cigars International is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Our company uses E‑Verify to confirm the employment eligibility of all newly hired employees. To learn more about E‑Verify, including your rights and responsibilities, please visit #J-18808-Ljbffr Cigars International