Developer Support Operations Apple Services Engineering

The people here at Apple dont just create products they create the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found Services App Store Games iCloud Apple Music TV and many more are the most exciting and dynamic in the world. Our teams work together to craft products and experiences that impact peoples lives in ways they could not have looking for someone with a passion for apps customer experience and the quality of content and service synonymous with Apple. The right candidate for this role understands what differentiates Apple and a great developer experience and brings the operational rigor and creative problem-solving to scale it. If you are interested in enabling Apples services to operate successfully around the world this role may be for you!

This team manages developer support and operations inside the Apple Services Engineering (ASE) organization collaborating extensively with a wide range of cross-functional teams including AppleCare business management engineering marketing project management and developer relations. Areas of focus include App Store Connect TestFlight Games app and the App part of this role youll work across engineering teams to establish support processes at scale with organizations like AppleCare for new developer-facing features requirements and regulations. Youll attend engineering design reviews and project meetings for new features advocating for the developer experience throughout the process. Youll also use data and operational metrics to surface trends identify gaps and drive continuous improvement; leveraging AI tools and automation to streamline workflows reduce manual overhead and scale support operations more our programs there is never a playbook. You must be comfortable operating in new and unfamiliar areas quickly building competence to bring insights into your work and making decisions. You should be motivated to build strong relationships influence and credibility across an organization. Were looking for someone who will bring a passion for the developer experience identifying opportunities and prioritizing concerns and issues affecting developers.n

4 years of industry experience in a customer and/or engineering support role such as Engineering Program Management Operations or similarnDemonstrated ability to independently manage multiple projects or programs simultaneously driving them from scoping through executionnEffective at issue and trend detection with demonstrated creative approaches in identifying solutionsnComfortable working with data to inform decisions identify patterns and communicate findingsnPractical experience using AI tools (e.g. LLMs automation platforms) to improve personal or team workflows and efficiencynOutstanding communication and presentation abilities written and verbal to all levels of an organizationnHighly autonomous: self-directed motivated and able to operate independently in ambiguous environmentsnA bachelors degree or equivalent professional experience is preferred.

Experience designing or scaling support processes and operations for large-scale products or systemsnDemonstrated excellence in building strong relationships and influence across a matrixed organizationnHands-on experience building or optimizing automated workflows tooling or operational pipelines using AI or scriptingnExperience with digital content distribution or development experience on Apple platformsnExperience working on Trust u0026 Safety or legal and regulatory compliance initiativesnFamiliarity with support tooling ticketing systems or operational dashboards

Required Experience:

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