Installation Coordinator

TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We proudly serve our customers by providing design services, commercial equipment, and foodservice supplies across a wide range of industries and business sectors. Headquartered in Massachusetts, with a history dating back to 1896, we have locations across the country that offer foodservice operators an unparalleled level of service by combining our unique design capabilities and our expert market knowledge with the purchasing strength, delivery, installation, and after‑sales service capabilities of a national company. Our employees are focused on creating customized solutions for our clients to ensure they achieve their culinary goals while upholding our I.C.A.R.E. values: Integrity, Customer Service, Accountability, Respect, and Excellence. Benefits Medical, Dental, Vision, Tuition Reimbursement, Pet, and Legal Insurance 401(k) Community Service Day Spotlight Awards CFSP Prep Certification Program Position Summary The Installation Coordinator reports to the Installation Supervisor. Location: Albany, GA or Lewisville, TX. Full‑time, hybrid position. Salary: $20–$22.00 per hour. Responsibilities Scheduling and dispatch of workers, work crews, equipment, or service vehicles according to customer requests. Relay work orders, messages, or information electronically to or from work crews, supervisors, or field inspectors. Communicate with customers to address questions, problems, or service/equipment requests. Prepare daily installation schedules and confirm them with customers throughout the day. Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, and other install information. Monitor GPS software to ensure vehicles are at assigned locations. Oversee and distribute install scheduling per approved procedures. Manage all inbound customer contacts via phone, email, web portal, and fax in a fast, customer‑friendly, and professional manner. Employ formalized scripting to communicate with customers and provide consistent and organized information. Cross‑promote all services offered to customers. Review current processes and services regularly and make recommendations/proposals to improve the customer experience. Work cohesively as a customer service team member and provide internal support as needed. Resolve escalated customer service issues. Perform other related duties as required and assigned. Competencies Strong organizational and multitasking skills. Excellent communication and interpersonal skills. Detail‑oriented with a commitment to accuracy. Ability to work collaboratively in a team environment. Proficiency in project management tools and software. Qualifications & Experience 1–2 years of experience in scheduling and/or dispatch, or equivalent military or practical experience. Experience in coordinating systems and knowledge, preferably within a service/installation department. Proficient computer skills in Microsoft Office (Excel, Word, Outlook) and the ability to learn other internal software as needed. Ability to successfully pass a background check post offer acceptance. Physical Requirements Ability to lift 10 pounds. Bend or twist body. Use hands to handle, control or feel objects, tools, or controls. Stand for long periods of time. Maintain or regain balance. Kneel, stoop, crouch, or crawl. In addition to base salary, this role will be eligible for participation in TriMark’s benefits programs, including medical, dental, vision, and 401(k) with employer match. Leadership positions may also qualify for participation in bonus programs commensurate with role and scope of responsibility. TriMark USA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to View email address on click.appcast.io. #J-18808-Ljbffr