Customer Service Manager

$32 - $38 per hour

Voyage Employer Services

Customer Service Manager

We're hiring a Customer Service Manager to lead our support team, improve service procedures, and ensure a positive experience for every customer. This role is responsible for resolving escalated issues, monitoring performance, and driving team success through coaching and collaboration.

Key Responsibilities:

Lead and manage the customer service team
Handle escalated customer issues and ensure timely resolution
Develop and implement service procedures and quality standards
Monitor team performance and service metrics (KPIs)
Provide coaching, training, and support to staff
Collaborate with other departments to enhance the customer journey
Analyze customer feedback and recommend improvements
Report regularly to leadership on service trends and team progress

Qualifications:

3+ years of customer service or team leadership experience
Strong interpersonal, conflict resolution, and communication skills
Experience using CRM or customer support platforms
Proven ability to lead teams and meet performance targets
Organized, detail-oriented, and adaptable in fast-paced environments
Bilingual (Spanish/English) is a plus

Average Pay Rate: $32 – $38 / Hour

Apply

Vacancy posted 4 days ago

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