Sr. Manager Contracts & Customer Support - Rochester, NH
Albany International
Job Purpose
Albany Engineered Composites (AEC) is seeking an experienced Sr. Manager, Contracts & Customer Support for our Emerging Markets & Technology Segment. This role will be located at our Rochester, New Hampshire location. This individual will report directly to the Sr. Director, Contracts & Proposals. This individual will be responsible for overseeing a team of two contracts professionals, collectively working with them to manage all proposal and contract management duties for our Emerging Markets & Technology Segment.
This position requires a candidate who brings to the table the expertise to analyze, draft and negotiate strategic, long-term R&D agreements, as well as large dollar, long-term customer and partnership agreements, with a unique ability to understand and mitigate significant Intellectual Property and commercial risk factors. It also requires strong contracting experience from within a manufacturing environment, along with U.S. Defense industry experience and the ability to obtain a security clearance with the U.S. Government.
Job Responsibilities
In the performance of their respective tasks and duties all employees are expected to conform to the following values: Safety, Fact Based, Accountable, Respectful, Persistence and Ethical. Put Safety first at all times, never compromise on safety for the obtainment of other objectives. Responsible for health and safety of themselves and coworkers.
- Ensuring that safety is first at all times, never compromise on safety for the obtainment of other objectives. Responsible for health and safety of themselves and coworkers.
- Develops positive relationships with future and current external customers
- Builds strong relationships with internal customers
- Effectively team with key business leaders to achieve the goals and objectives of the business
- Streamlines contracts-related processes and procedures, determine departmental priorities and set direction for the future of the department in support of the business
- Directly manages personnel, makes staffing selections and assignments, and supervises work produced to ensure consistent high-quality performance
- Provides training and development for personnel assigned
- Serves as contractual expert to the business area managed.
- Drives cross-functional collaboration and learning in regard to Contracts Management.
- Represents the company in contractual communications with the customer, both written and oral.
- Analyzes and leads contract activities for complex proposals for U.S. Government and commercial aerospace contracts, identifying related business risks
- Reviews cost data and other detailed information to assure that bids are fully compliant to any applicable commercial or U.S. Government requirements.
- Ensures that any exceptions to customer's requirements are clearly spelled out in all proposals.
- Assures that proposals clearly define the scope of work to be performed and are in compliance with any applicable U.S. Government or foreign laws/regulations and Albany policies.
- Coordinates proposal approvals with the appropriate management level.
- Provides follow-up support and participates with customers in proposal reviews. Assists Government/customer representatives in their fact-finding review and audit of the proposal supporting data.
- Provides guidance to management regarding proposed contract liability, terms and conditions and compatibility with established company practices.
- Leads company negotiation teams for large and complex proposals for U.S. Government and commercial aerospace contracts.
- Ensures that the contract document precisely reflects the terms of the negotiated agreement.
- Oversees administration of complex contractual activities in support of S. Government and commercial aerospace contracts.
- Issues authorizations of expenditure of funds for contracts or orders and changes thereto.
- Manages contract compliance activities throughout the life of the contract.
- Monitors funding and delivery status during term of agreement.
- Maintains contract value used in all quarterly financial reporting.
- Manages all change activity. Submits and negotiates all changes and claims with the customer.
- Initiates necessary actions to expedite customer acceptance and payment.
- Advises management of possible problems and notifies customer after coordinating with appropriate departments.
- Administers contract closure by coordinating with operating departments to assure proper disposition of Government or customer property and informs management of any potential liabilities.
- Maintains official records file as required by company policy, contract terms, FAR and other Government regulations or law.
- Drafts and negotiates various types of agreements, such as technical collaboration agreements, teaming agreements, consulting agreements, non-disclosure agreements, proposals, purchase orders, contracts and subcontracts.
- Coordinates effectively with Legal and other functions as required.
- Assures the Company Intellectual Property and proprietary rights in data are protected.
- Provides and/or obtains legal advice regarding contracts as required.
- Performs other associated departmental duties as assigned, including but not limited to departmental policy development, department representation on committees, recommendations for improvement and contractual presentations.
Supervisory responsibility : Yes
Supervisors are responsible for overseeing their work group including but not limited to: formal evaluations/performance management as set out by the organization, recruitment and developing
Shift Day Experience/Education/SkillsKNOWLEDGE, SKILLS and ABILITIES
- Bachelor's degree in business administration or related field is required. MBA, JD and/or CPCM preferred.
- 10+ years relevant work experience including a minimum of 5 years in large dollar contract management is required.
- Defense industry experience and manufacturing experience are required. Experience with composites manufacturing is a plus.
- Interest and aptitude to manage a small team of direct reports is required. Past experience directly/indirectly managing direct or project reports is a plus.
- Ability to obtain a Security Clearance is required. Current or prior clearance is preferred.
- Experience understanding Intellectual Property and other key terms and conditions in order to analyze, draft and negotiate long term R&D and commercial agreements is required.
- Excellent leadership and teambuilding skills with solid business astuteness.
- Experience advising and communicating with senior management.
- Sound knowledge of commercial and U.S. Government contracting principles and regulations.
- Thorough understanding of complex contractual terms and conditions.
- Extensive negotiations experience.
- Strong analytical ability.
- Practiced oral and written communication skills.
- Proven capability to develop new and creative approaches in negotiating and managing contracts.
- Must be willing to travel up to 50% (domestic and international).
Working Conditions
Office environment, duties performed indoors, moderate to quiet noise and comfortable temperatures. Not substantially exposed to adverse environmental condition levels. Ability to work 24/7 schedule and be available as business situations require. Some may be able to do part of their work remotely. Travel may be required up to 25%.
Physical requirements
Occasionally positions self to move an office item >10 lbs.
Frequently move about the production floor and office area to attend meetings or trainings
Must be able to remain in a stationary position up to 75% of the time
Frequently operates a computer, enters data into systems, verifies information, etc...
Location Address 216 Airport Drive AEC Home, Rochester, New Hampshire 03867, United States Travel Up To 25%- Job Purpose The Sourcing Manager is responsible for supporting all AEC commodity sourcing activities... ...materials along with contract negotiation driving cost savings, overall customer/supplier satisfaction, and... ...Address 216 Airport Drive, Rochester, New Hampshire 03867,...SeniorContract workWork at officeRemote workShift work
$3,500 per week
...Let your next adventure start with us! Position: RN-DON-Director of Nursing (Travel/Contract) We're hiring experienced RN-DON-Director of Nursing for a 8-week contract in Rochester, New Hampshire — earn up to ($2512 - $2644 per week) while providing essential care...SuggestedContract workImmediate startShift work$80k - $95k
Insurance Office of America is seeking a Senior Account Manager for Commercial Lines, offering a hybrid work model with strong... ...role includes managing a book of business, ensuring high customer service, and supporting account retention. The ideal candidate should have 5+...SeniorRemote jobWork at officeLocal area$2,720 per week
...seeking a travel nurse RN Manager Manager for a travel nursing job in Rochester, New Hampshire. Job... ...Location: Rochester, NH Shift: 8/hr Day shift... ...6/15/2026 Job Type: Contract (13 Weeks with the possibility... ...: Supervise and support nursing staff, including...SuggestedWeekly payContract workShift workDay shift$76.92k - $102.56k
...transparency, giving you the flexibility, support, and opportunity to make a lasting... ...awareness, and grow a specific territory. Customers would include local Counties, Cities, and... ...work from home position, but the account manager is expected to make regular in-person visits...SeniorFull timeTemporary workLocal areaRemote workWork from home- Albany International Corp. is seeking a Sourcing Manager in Rochester, NH. The Sourcing Manager will oversee sourcing activities, supplier relationships, and negotiate contracts to optimize costs and ensure alignment with corporate objectives. The ideal candidate will...SeniorWork at officeRemote work
$66.48k - $118.86k
The University of New Hampshire is seeking a Grant & Contract Administrator III to manage complex research proposal submissions. This hybrid role based in Durham, NH requires advanced guidance for faculty in proposal preparation, compliance reviews, and operational excellence...SeniorContract work$18.95 - $27.25 per hour
Hannaford Supermarkets in Rochester, NH is looking for a Department Manager to oversee retail operations, ensuring high standards for service, safety, and quality. The role involves fostering a positive environment, managing department associates, and achieving financial...Hourly pay- ...that meet each family's needs ◾Build and manage your own client portfolio with guidance... ...progress using our internal systems and support tools ◾Represent the values of Service... ...social impact ◾Experience in leadership, customer service, or peer mentoring is a plus...Full time
$18.95 - $27.25 per hour
...Requisition: 502985 Address: USA-NH-Rochester-26 Lilac Mall #2 Store Code:... ...Board and Task Management. * Observe and ensure compliance... ...and established procedures. Support and comply with all company... ...applicable) to include cleanliness, customer service, and accurate...Work at officeLocal area$70k - $90k
Insurance Office of America is seeking an Account Manager - Commercial Lines for a fully remote role aimed at managing a book of business... ...in account management, insurance brokerage, and exceptional customer service skills. Key responsibilities include directing team activities...SeniorRemote jobWork at office$80k - $95k
Senior Account Manager - Commercial Lines Hybrid Preferred: 1-2 days in Columbia, SC office; OR Fully... ...of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues,...SeniorFor contractorsRemote work- A growing electronics manufacturing firm in Rochester, NH is seeking an experienced Operations Director to lead and transform their facility. In this hands-on role, you will instill discipline, drive Lean initiatives, and establish standards for a team of 30. This is a...Senior
- Granite State Gaming & Hospitality in Rochester, NH, seeks an experienced Audit Manager to lead audit operations for casino revenue streams. Your role includes ensuring compliance, reviewing reports, and supervising the audit team. Candidates should have over three years...Senior
- ...to families and individuals #128313;Educate clients on policies that prevent financial disaster during times of loss #128313;Manage your own book of business through virtual appointments - Use our proven internal blueprint and warm leads—NO COLD calling necessary...Full time
- H. T. PROF Group in Rochester, NH is looking for a Principal / Lead Planner to drive supply chain strategy in a high-growth manufacturing... ...will have over 10 years of experience in supply chain management, a Bachelor's degree, and proficiency with Oracle EBS. The position...Senior
- ...Ready for a role that supports your unique calling in patient care and fits your life?... ...staff meetings. Supports Department's customer service efforts. Provides service... ...Frisbie Memorial Hospital . Located in Rochester, NH, our 112-bed hospital proudly serves...SeniorTemporary workImmediate startRelocation packageFlexible hours
- Theuniversityunion in Rochester, NH is seeking an experienced Senior GIS Analyst to join Axis Engineering Group. This role involves providing production GIS support, developing and enforcing GIS standards, and mentoring junior staff. The ideal candidate has 3-5 years of...SeniorFull timeFlexible hours
- A leading automotive service provider in Rochester, NH is in search of an experienced Service Manager. The ideal candidate will lead a strong team to prioritize customer satisfaction and maintain a safe environment. With responsibilities including team building, operational...SeniorFull time
- A leading automotive parts retailer in Rochester, NH seeks an experienced Commercial Parts Pro to enhance commercial business growth and customer relationships. Responsibilities include providing sales support, supervising team members, and ensuring timely delivery of...SeniorFull time
- ...choice! Strong organization that supports our military and law... .... Position is located in Rochester, NH, at a state of the art, 24/7... ...Responsibilities Own and manage critical supply chain deadlines... ..., ensuring alignment with customer expectations and contractual...Permanent employmentFor contractorsWork at office
- Principal Planner Location: Rochester, NH (Onsite) Job Type: Direct Hire Position Overview... ...The Principal Planner is responsible for managing and aligning all facets of Supply Chain... ...compliant with internal policies and customer requirements. Work with Supply Chain management...Work at office
$87.3k - $116.4k
...transparency, giving you the flexibility, support, and opportunity to make a... ...footprint. •Develops and manages relationships with acquired and/or existing customers in order to gain strategic positioning... ...in these states: CO HI MI MN NC NH NV OR RI $96,038 - $128,039 in...Full timeTemporary workWork at officeRemote work$43.28k - $57.7k
...you’ll work on infrastructure customers rely on today and build for... ...and development through well-supported sales and prospecting motions... ...prospecting, selling and account management into assigned customers to... ...these states: CO HI MI MN NC NH NV OR RI $47,607 - $63,468...Full timeTemporary workRemote work$50k - $65k
...today! Why should you join the Customer Experience team? WWT’s... ...transactional sales models to supporting recurring revenue. Customer Experience... ...customer who commits to a contract with a vendor sees success... ...Customer Onboarding Manager to facilitate onboarding and...Full timeContract workRemote workShift work$16 - $35 per hour
...operations and ensure guests receive excellent customer service throughout their stay. The Front... ...with daily front desk operations, supports Front Desk Agents during busy shifts,... ...handles escalated guest concerns, and helps manage the check-in and check-out process to...Hourly payFull timePart timeShift workNight shiftAfternoon shift$48k - $58k
Real Property Management Metro Boston is seeking a Business Development Manager to lead growth... ...and build client relationships in Dover, NH. This position requires sharp negotiation... ...building referral pipelines and managing contracts. The right candidate will have proven...Local area$50k
Hirebridge is looking for a Case Manager in Rochester, New Hampshire, responsible for managing caseloads and liaising between families and service providers. This full-time position requires a Bachelor’s degree and at least two years of experience with children in community...Full time$120k - $150k
Accounting Manager $120,000 - $150,000 + Progression +... ...options Location: Dover NH - (Commutable from... ...Portsmouth, Farmington, Milton, Rochester, Rollinsford, Newmarket... ...will be central to supporting that expansion from a... ...costs across complex, custom-built projects. You'll...Relocation package$65k - $90k
Insurance Office of America is hiring an Account Manager for Commercial Lines. This fully remote role focuses on managing an... ..., ensuring account retention while delivering exceptional customer service and support. Ideal candidates will have 3+ years in account management...Remote jobWork at office
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Sr. Manager Contracts & Customer Support - Rochester, NH. Be the first to apply!
- customer advocacy manager Rochester, NH
- insurance customer service manager Rochester, NH
- director customer care Rochester, NH
- customer service account executive Rochester, NH
- manager customer success team Rochester, NH
- sales customer service manager Rochester, NH
- manager customer experience Rochester, NH
- customer service executive Rochester, NH
- remote customer service manager Rochester, NH
- customer service support manager Rochester, NH




